Robert Agusto Email & Phone Number

Londonderry, Nh, Us

Canton Ma

Manage incoming mail, copy/binding and switchboard operation at home office. Researched, drafted and negotiated RFP for outbound overnight and ground services saving over $230,000.00 company wide annually. Company administrator, help desk, billing and point of contact for outbound overnight shipments and general mail. Maintain exceeded customer service expectations, daily schedules and managing vacation schedules to ensure all service levels are maintained. Developed an electronic billing application to receive interpret and perform internal departmental charge backs reducing processing time by %70!

Managed State Street Corp.'s Eastern Mass. inbound mail operations and DTD Automation departments, processing over 12,000,000 pieces of inbound /interoffice mail and over 300,000 pieces of inbound overnights per year with 46 employees at 12 sites.Responsible for managing the distribution of mail, parcels and overnights to over 12,000 employees, including sorting and distribution of the company payroll.Developed and tested a new closed-loop manifesting product for tracking external customer's job requests.Upgraded sorting equipment to process over 24,000 pieces per hour. Trained and repositioned existing employee resources.Created customer service department to maximize customer satisfaction throughout DTD's services.Developed strategies to standardize company-wide distribution system and the consolidation or deployment of satellite facilities

Created and managed a new department within Document Technology & Delivery to mainly focus on new systems and equipment integration for both inbound and outbound mail processing.Responsible for evalutaing, testing and implementing new equipment and technologies. Kept informed of emerging technologies and processes, and evaluated any synergies to be incorporated into all DTD processes.Partnering with HR and Voice Network, developed and established an employee mail database to manage employee mail stops.Developed various MS Access apps to interface with all DTD equipment for reporting and updating of equipment data.Company liaison for Postal inquiries and external customer service dept.Reviewed, tested and implemented an electronic, Web-based accountable mail system.Developed dynamic databases using file-based processing for the sorting and distribution of company payroll, achieving a 99.9% or better accuracy.Managed all State Street's retail Lockbox's sorting function.