Robert Alba Email & Phone Number

Austin, Tx, Us

San Marcos, Texas, United States

New Braunfels, Texas, United States

• Maintained positive relationships with automotive customers while minimizing RMA payouts by addressing the problems quickly and negotiating optimal product usage.• Responded to customer complaints using the 8D Corrective Action methodology resulting in preventative changes to processes and work instructions. • Initiated process improvements by involving all affected personnel in the problem solving efforts, including in the revision and writing of documentation.

Austin, Texas Area

PCBA ESM• Successfully implemented AS9100 and maintained AS9100, ISO13485, and ISO9001 compliances in a company new to ISO compliances.• Swiftly and successfully adapted and communicated various technical standards including J-STD-001, J-STD-033, IPC-A-610, IPC/WHMA-A-620, ANSI S20.20, ect. • Created forms, created spreadsheets, created query databases, and optimized all core documentation connections on the sharedrive for a smoothly functioning QMS. • Executed numerous Root Cause Analyses and Continuous Improvement projects to ensure long term process stability.

New Braunfels, Tx

Co-founded a business that creates small batch items such as templates and reference gauges out of 3D printed plastic, machined metal, or wood.

New Braunfels, Texas

•Perform routine inspections of on products and processes on an extruder, blowmolds, injection molds, thermoformers, international shipments, and assembly lines.•Work with materials including Polypropylene, Low Density HDPE, and Polyurethane.•Carry out improvement projects utilizing statistical analysis.•Apply root cause analysis (5-why, Ishikawa Diagram) to solve problems arising in the processes.•Carried out a variety of validation and verification tests, including displacement density, torque tests, ash weight, melt flow, and ΔE testing.•Utilize SAP database to generate reports, create work order for rework, hold/reject material.

Austin, Texas Area

•Perform routine inspections on robotic trimming, assembly, thermoformers, and sheet extrusion.•Liaised with Quality Engineers from Toyota to resolve and prevent issues with our product.•Apply root cause analysis (5-why, Ishikawa Diagram) to solve problems arising in the processes.•Implemented TS 16949 compliance, by analyzing and improving quality system in order to successfully pass SEA Audit.•Performed Quality Manager functions when Quality Manager was absent.•Collected, reported, and used data for statistical quality tools.Controlled, updated, and created various work documents including Work Instructions,Forms, Startup Procedures, Training Programs, and Layered Process Audits.•Participated in and led quality projects for continuous improvement and for correctiveactions regarding customer complaints.

Melbourne, Australia

• Conducted calls to raise funds for various charities.• Answered phones regarding donor complaints and requests and resolved the issue.• Reviewed, reported, and improved Customer Service systems and procedures.• Reviewed and reported on Operator skills and development.• Analyzed and reported on methods of operation, KPI’s, and feedback for Call Back team.• Provided methods for improvement for operators, as well as the systems in place.• Resolved donation issues by working with both donors and clients.