• Responsible for planning and coordinating all DR exercises for 40+ in-house applications (annually).• Researched, reviewed and recommended ResilienceOne, BCM software system.• Leading the effort to implement Resilience One to all colleagues.• Created corporate Incident Response Policy and maintain all procedures wherein.• Plan and lead annual tabletop Incident Response exercises.• Maintain corporate Pandemic Plan and obtain SMC approvals annually.• Maintain emergency notification system, Everbridge. Exercise quarterly.• Create and maintain evacuation plans for all sites.• Work directly with 3rd party hosting organization to provide BC solutions for 300+ employees.• Responsible for maintaining data backup and retention schedule.• Address all regulator audits and provide responses for DR and BCP related issues (bi-annually).• Lean Six Sigma – Yellow Belt.• Active member of FS-ISAC and attend bi-weekly threat conferences.

Disaster Recovery Coordinator• Coordinate Disaster Recovery operations to ensure expected 24-hour Recovery Service Level Agreement is met.• Establish objectives for each Disaster Recovery event, and present to Management Team.• Define objectives for technical resources to ensure all preparations are made.• Report successes or failures of established objectives, to Management and work with various teams to minimize related issues.• Held pre and post meetings, designed to encourage communication between the various technical teams.• Researched, interfaced and negotiated with potential 3rd party Disaster Recovery vendors in order to obtain contracts to host our Recovery operations.• Worked with 3rd party Disaster Recovery provider to schedule, plan and execute (2) 50-hour Disaster Recovery drills/year.• Manage personnel while onsite at Disaster Recovery location to ensure objectives are met and processes are current.• Work with technical teams to identify and purchase technologies needed to maintain Recovery operations.• Researched and implemented an emergency notification system.• Responsible for implementing an electronic vaulting backup solution for our distributed and virtual environments.• Member of team responsible for implementing virtual desktop solution.• Helped establish a Co-Location area at our Corporate Headquarters, where our numerous subsidiaries now operate and test their Disaster Recovery environments.• Coordinate and observe Subsidiary Disaster Recovery tests.• Document and maintain all Disaster Recovery procedures.

Business Continuity Coordinator• Work with Business Units in order to prioritize Continuity efforts.• Applied best practices in order to identify and mitigate risk.• Led organization through Business Impact Analysis (BIA) process.• Helped establish Application Priority listing, in relation to BIA and Disaster Recovery needs.• Created corporate Business Continuity Plan (BCP).• Responsible for maintaining BCP across entire organization, including Subsidiaries.• Work with Auditing organizations, internal as well as current and/or potential customers, to ensure our BCP remains compliant.

Project Manager• Define, plan and direct the execution of a broad range of technical projects while balancing the competing demands of time, scope, cost, quality, resources, and risk to produce a high quality product.• Identify, acquire, develop and lead multifunctional project teams.• Proactively lead multiple technology projects simultaneously.• Write project objectives and requirements and obtain signoff from stakeholders.• Facilitate project status meetings to ensure successful and timely completion of deliverables.• Create project schedules with MS Project to track project progress.• Plan, estimate, budget and control cost to ensure projects are completed within budget.• Coordinate project testing across various ISO divisions and ISO subsidiaries. • Provide updates and project status through the ISO Dashboard and Intranet.

Technical Writer• Responsible for creating and maintaining technical support documentation and processes.• Worked with various in-house technology support teams to tailor documents for their respective disciplines.• Maintained a corporate Intranet site, designed to deliver documentation from a centralized location.• Documented Subsidiary Site Surveys which enabled technical teams at our corporate headquarters to support remote locations.