Robert Allen Email & Phone Number

Lowell, Arkansas, United States

Checking field technicians on/off site.Data Entry

Fayetteville, Arkansas, United States

• Delivery Driver

Rogers, Arkansas, United States

• Coordinating with end user/departments for hardware/software deployment
• Configuring and reimaging devices and computers (Win10 & Apple)
• Active Directory
• Troubleshooting various hardware and software issues
• Shipment tracking

Rogers, Arkansas, United States

• Configuring CISCO network switches, routers, and voice gateways
• Installing IOS and configurations on CICO devices
• Switch recovery
• Helpdesk
• Checking field technicians on/off-site.
• Data entry

Rogers, Arkansas, United States

• As Help desk associate my responsibilities included but not limited to
• Using Track IT to enter and keep track of data
• VDI, for logging into the customer's system
• Putty
• NetOp
• Logging all issues into a Remedy system

Fayetteville, Arkansas, United States

• Stocking
• Cashier

• PC Refresh
• As Team Lead my responsibilities included but not limited to.
• Imaging and renaming new computers
• Coordinating with liaison for daily scheduling and hardware deployment
• Keeping track of inventory. New and old PC placement and old PC storage
• End of day reporting. Relaying progress for the day via web portal, email, phone and SMS messages.

• PC Refresh
• As Field Technician my responsibilities included but not limited to.
• Receiving of new inventory
• Re-imaging new hardware from server image
• Data migration from server backup
• Verification of new image and upload of backups

• PC Refresh
• As Field Technician my responsibilities included but not limited to
• Checking in and verification with helpdesk of hardware
• Backup of old PC’s to allocated servers with offsite Team Leads
• Installation and on-site data migration of new PC’s
• Progress and inventory reporting via web portal

Bentonville, AR

• Wal-Mart I.S.D. Help Desk Oct 2013 – Nov 2013
• As Help Desk associate my responsibilities included but not limited to
• Proving level 1 & 2 support for store and onsite technicians
• Trouble shooting issues and logging all incidents in Remedy systems.
• Logging into systems to determine if an onsite visit is necessary
• Coming up with troubleshooting guidelines for future reference

Bentonville, Ar.

• Walgreens Refresh
• As an Help Desk associate my responsibilities included but not limited to
• Checking in/out field technicians and logging any issues using Track It portal
• Troubleshooting with onsite technicians
• Logging all issues into a Remedy system
• Product tracking of reordered replacement hardware

• I.R.S Support Desk
• As an Help Desk associate my responsibilities included but not limited to
• Entering information from email reports into a ticketing systems for hardware ordering and replacement
• Call backs for verification of product delivery
• Dispatching tickets for onsite field technicianWalgreens Photo Project
• Checking field technicians on/off site

• AT&T/ Windows 7
• 100% travel project nationwide
• Check in/out with help desk
• Setup and installation of Win7 smartphone display
• Setup and verification of PC/kiosk
• Patching switches when necessary