Robert Allen Email & Phone Number

Lowell, Arkansas, United States

Checking field technicians on/off site.Data Entry

Fayetteville, Arkansas, United States

• Delivery Driver

Rogers, Arkansas, United States

• Coordinating with end user/departments for hardware/software deployment • Configuring and reimaging devices and computers (Win10 & Apple)• Active Directory• Troubleshooting various hardware and software issues• Shipment tracking

Rogers, Arkansas, United States

• Configuring CISCO network switches, routers, and voice gateways• Installing IOS and configurations on CICO devices• Switch recovery • Helpdesk• Checking field technicians on/off-site.• Data entry

Rogers, Arkansas, United States

• As Help desk associate my responsibilities included but not limited to• Using Track IT to enter and keep track of data• VDI, for logging into the customer's system• Putty• NetOp• Logging all issues into a Remedy system

Fayetteville, Arkansas, United States

• Stocking • Cashier

PC Refresh• As Team Lead my responsibilities included but not limited to.• Imaging and renaming new computers • Coordinating with liaison for daily scheduling and hardware deployment• Keeping track of inventory. New and old PC placement and old PC storage• End of day reporting. Relaying progress for the day via web portal, email, phone and SMS messages.

PC Refresh• As Field Technician my responsibilities included but not limited to.• Receiving of new inventory • Re-imaging new hardware from server image • Data migration from server backup• Verification of new image and upload of backups• Logging and palletizing of hardware and peripherals for disposal

PC Refresh• As Field Technician my responsibilities included but not limited to• Checking in and verification with helpdesk of hardware • Backup of old PC’s to allocated servers with offsite Team Leads• Installation and on-site data migration of new PC’s • Progress and inventory reporting via web portal

Bentonville, Ar

Wal-Mart I.S.D. Help Desk Oct 2013 – Nov 2013 • As Help Desk associate my responsibilities included but not limited to• Proving level 1 & 2 support for store and onsite technicians • Trouble shooting issues and logging all incidents in Remedy systems.• Logging into systems to determine if an onsite visit is necessary• Coming up with troubleshooting guidelines for future reference

Bentonville, Ar.

Walgreens Refresh • As an Help Desk associate my responsibilities included but not limited to• Checking in/out field technicians and logging any issues using Track It portal• Troubleshooting with onsite technicians • Logging all issues into a Remedy system • Product tracking of reordered replacement hardware• Entering daily progress and inventory reports Wal-Mart Home Office Refresh • As Team Lead my responsibilities’ included but not limited to• Daily… Show more Walgreens Refresh • As an Help Desk associate my responsibilities included but not limited to• Checking in/out field technicians and logging any issues using Track It portal• Troubleshooting with onsite technicians • Logging all issues into a Remedy system • Product tracking of reordered replacement hardware• Entering daily progress and inventory reports Wal-Mart Home Office Refresh • As Team Lead my responsibilities’ included but not limited to• Daily receiving of hardware inventory• Imaging new PC’s to Win7 OS• Backup and migration of data to allocated server space to new hardware• Placement and upgrades of new units • Inventory and end of day progress reporting via web portal and emails• Logging and palletizing of old hardware Show less

I.R.S Support Desk• As an Help Desk associate my responsibilities included but not limited to• Entering information from email reports into a ticketing systems for hardware ordering and replacement• Call backs for verification of product delivery• Dispatching tickets for onsite field technicianWalgreens Photo Project• As an Help Desk associate my responsibilities included but not limited to• Checking field technicians on/off site • Product tracking and… Show more I.R.S Support Desk• As an Help Desk associate my responsibilities included but not limited to• Entering information from email reports into a ticketing systems for hardware ordering and replacement• Call backs for verification of product delivery• Dispatching tickets for onsite field technicianWalgreens Photo Project• As an Help Desk associate my responsibilities included but not limited to• Checking field technicians on/off site • Product tracking and verification of arrival of hardware • Coordinating with onsite technicians about issues • Data entry using SharePoint, GCSS and Citrix• Creating and dispatching cases using SharePoint, GCSS and Citrix Show less

AT&T/ Windows 7 • 100% travel project nationwide • Check in/out with help desk• Setup and installation of Win7 smartphone display• Setup and verification of PC/kiosk• Patching switches when necessary • Project logistics. Planning store site visits. Calling ahead and verifying with store manager about arrival and installation• Entering start and end times, photos and progress into web portal Wal-Mart Action Alley• 100% travel project nationwide… Show more AT&T/ Windows 7 • 100% travel project nationwide • Check in/out with help desk• Setup and installation of Win7 smartphone display• Setup and verification of PC/kiosk• Patching switches when necessary • Project logistics. Planning store site visits. Calling ahead and verifying with store manager about arrival and installation• Entering start and end times, photos and progress into web portal Wal-Mart Action Alley• 100% travel project nationwide • Project logistics. Planning store site visits. Calling ahead and verifying with store manager for arrival • Tear down/set up and storage of IP TV’s • Entering start and end times, photos and progress into web portal Show less