Robert Allen Email & Phone Number

Cameron, Louisiana, United States

May assist in lifting, positions and securing of materials and work pieces during installationRelies on instructions and pre-established guidelines to perform the functions of the jobWork with driftpins to align the holes in the steel with the framework holesCuts and welds steel members to make alterations, using oxyacetylene welding equipmentPlan work and select proper toolsReview safe work plans/ hazard assessment with crew prior to job commencementSignals worker operating hoisting equipment to lift and place steel members

Pensacola, Florida, United States

• Met and exceeded productivity targets by handling every interaction with top-notch customer service.• Reviewed account and service histories to identify trends and issues.• Exceeded company productivity standards 98% on consistent basis, handling more than 100% of quota each day.• Assisted customers in making payments on accounts, setting up payment plans when eligible.• Documented and scoped actions taken to resolve issues after service calls.• Consulted with customers to determine best methods to resolve service and billing issues.• Asked probing questions to determine service needs and accurately input information into electronic systems.

Sheppard Afb Tx

• Oversaw completion of productivity goals and educated employees on established company processes.• Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies.• Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.• Managed all training in regards to staff development, change management and technical operations and controls.• Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.• Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.• Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.• Tracked progress by employing program documentation, directives, funding information and other vital program materials.• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.• Incorporated new curriculum to meet changing needs.• Completed evaluations of new employees to determine strengths and customize training.• Identified and communicated to management regarding areas needing additional training.• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.• Met with company and department leaders to gather information for new training courses.• Evaluated and communicated trainee participation and performance in reports to management.• Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.• Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.

Hurlburt Fld Fl

• Utilized ordering, tracking and billing systems and associated processes.• Consistently met company and department objectives within budget and time constraints.• Analyzed operational performance and implemented plans to attain organizational and financial goals.• Led and managed projects to support logistics efforts and plans.• Researched issues to address shipping errors and packaging mistakes.• Drafted shipment reports to inform management and clients.• Led all logistics operations, including shipping and receiving.• Reduced expenses by securing optimal pricing from third-party logistics providers.• Collaborated effectively in a cross-functional team-oriented environment.• Managed high-performing team of 15 workers to enhance quality and safety of internal freight systems.• Reconciled shipment data between multiple systems to maintain alignment.• Coordinated with freight forwarders to expedite international shipments.• Conducted research on logistics operations, including literature reviews, interviews and site visits.• Updated customers and interdepartmental employees on critical shipments upon request.• Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.• Troubleshot and formulated strategies for expected and unanticipated logistics issues.• Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.• Created and enforced policies and procedures for entire logistics team.• Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.

Jacksonville, North Carolina, United States

• Evaluated student progress and adjusted learning plans to foster progress.• Developed guides and course materials to reinforce lecture information and help students learn.• Developed and deployed oral and written assessment strategies for optimal review of student abilities.• Evaluated students to uncover learning deficiencies and devise improvement plans.• Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.• Managed and organized class records and reports.• Developed engaging and informative lesson plans that incorporated multiple learning modalities to help students grasp complex concepts.• Assessed each student's grasp of class material presented in courses and workshops.• Established objectives for lessons, modules and projects.• Designed and enhanced programs that elevated teaching proficiency throughout facility.• Conducted tests and quizzes to evaluate student progress with course material.• Observed and evaluated student performance and development and provided appropriate feedback on work.• Researched and developed innovative learning methods to optimize learning processes.• Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.• Evaluated course performance to determine areas in need of improvement.• Utilized knowledge of industry best practices to improve upon existing training methods.• Demonstrated knowledge of varied learning modalities.• Implemented employee training programs to improve performance and productivity.

Bachelor'S Degree, Aviation Management

Associate'S, Instructor Of Military Science