Robert Aller Email & Phone Number

Develop and manage client relationships during the initial onboarding period, ensuring high successful completion ratesConduct client product training sessions via web meetings and conference callsIn conjunction with the Client Success Strategist, proactively engage clients and work closely with users to effectively drive adoption of the product Work with clients and internal business partners to develop solutions and best practices Ensure department metrics are achieved including goals for client satisfaction and revenue Help analyze, design, and implement new processes and procedures to maximize efficiencies

West Des Moines, Ia

SOLUTIONS CONSULTANT - (March 2014 - May 2018)Delivered online and in person product demos for prospective clients . Through discovery and consultative discussion, I helped them verify their needs ("find their story") and build the foundation for a trusted relationship. Served as a technical resource for client solutions and questions, as well as for internal and corporate customers. Developed and conducted demo training program for Sales Reps. Coordinated with Marketing team to edit and update new demo materials, marketing flyers and pages and present informational webinars . Updated sales demo scripts and presentations to reflect new features and releases. Edited scripts and narrated on training videos on our website's Support page. Assisted with new employee on-boarding and product training. Assisted sales team and sales managers with various technical support (WebEx, GoToMeeting, BidClerk and internal programs) as needed.CLIENT RELATIONSHIP CONSULTANT - (March 2012 - March 2014) Established relationships with a variety of professionals in the construction industry (architects, contractors, consultants) to help them use Submittal Exchange to manage the documents for their projects. This included conducting training sessions with new and experienced users, providing technical support and helping to coordinate review processes and workflows.Worked closely with our Sales team to develop business by serving as a technical consultant during calls/demos/webinars and by discovering new client opportunities. Assisted with new employee onboarding and training.

Conducted onsite and online customer training sessions for e-PCS, DMC and ECC web-based software. Created and managed client projects, worked with them to implement our products into their workflow. Served as Lead contact for support services (Help Desk) to resolve technical issues and improve client usage and practices. Monitored project closeout process and set up owner company areas in w-ECC. Collaborated with Sales team with new client demos as a technical consultant.Created and edited techincal support material and client communication documents. Assisted with monthly client billings.

Assisted with digital content management project for Digital Library and current publications. Performed high res image scanning on (oil mount) Heidelberg drum scanner. Basic retouching and sizing for publication and archiving. Assisted with calibrating color proofing system for printers. Provided IT Help Desk coverage (Mac and PC environments) when needed.

Conducted on-site customer training on a variety of multi-function office devices. Responsible for testing, implementation and training for XCAMS billing system. Worked onsite at several corporate accounts (Principal, Iowa Health Systems, Meredith Corp.) resolving print and copy issues and tasks as needed. Installed, set up and removed networked devices. Selected to assist with new employee training and XBS Customer First sessions.

B.A., Communication Studies

Education record