Robert Almers Email & Phone Number

Landskrona, Skåne County, Sweden

Responsible for driving activities to reduce operational cost, advance divisional capabilities and cross business areas synergies to improve operational efficiency and boost revenue growth.Key focus areas include operational footprint optimization, make/buy analysis, duty and tariff cost reduction, supply chain risk management, S&OP, system and application support, definition of value-adding business metrics and promoting a culture of continuous improvements based on LEAN principles.I utilize cost breakdown models developed in Power BI to track cost savings linked with strategic efficiency improvement activities.

Landskrona, Skane County, Sweden

Driving operational excellence in a global supply chain with a strong focus on securing a performance that meets or exceeds customer expectations. Building a culture of continuous improvement based on LEAN principles and having performance measures that links day-to-day operational decision making with strategic business objectives. The scope includes development and implementation of processes, capabilities, and IT system support (ERP, WMS, FSM) to secure business and customer value through an efficient supply chain and field installation operation. In this role I drive activities to build data models allowing performance tracking and analysis in Power BI. I am also the operational Business Process Owner for the Order to Cash process.

Landskrona, Sweden

Managing global production footprint and partners within the PDS Supply Chain organization. Optimizing production flow and supply chain efficiency using LEAN principles and Industry 4.0 concepts. Analyzing and presenting business justification for high-cost investments in production capacity and IT support systems. Building competence, capabilities, and support systems for industrialization and DfX. Optimizing product cost by use of VA/VE methodologies.

Lund, Sweden

I managed a team responsible for service center performance audits, service operations compliance with regulatory directives and claims management. The team performed market analysis on new service innovations and new sustainability requirements in order to maintain global compliance and cost efficiency of Sony Mobile's service solutions. We collaborated with external partners to manage system maintenance, audit execution and recycling services.

Lund, Sweden

Focus on optimizing processes and footprint of the European service network operations. Key challenge was to balance the cost of operation with customers’ expectations on services. Aspects like number of service locations, spare parts supply, service tools and logistics were mapped and evaluated as well as solutions to reduce time for service. The service network’s operational status was continuously tracked towards KPI targets for cost and service performance. Operational and financial data was analyzed using Tableau BI system.

Beijing, China

Responsible for aftermarket service capabilities and operation support both at in-house production site and at external EMS/ODM partners. This operation was focused on PBA and LCD repair and spare parts supply to the Sony Mobile global service network. Our service solution efficiency was tracked by KPI follow-up and we managed best practice sharing with EMS/ODM to enable fruitful partnerships. We also worked with continuous improvement on product quality, giving feedback to R&D by providing Design for Service guidelines based on aftermarket quality data. Lean Six Sigma was the preferred process applied in our improvement work.Main achievement: Creating a global ownership of capabilities for back-end aftermarket services. Enhancing team competencies to enable increase in operational scope and our team’s impact on business result. Introduction of new way of working in operation and an improved operational KPI control to enable turnaround to a profitable service business.

Beijing, China

Managed a department responsible for project management, capability management, process management, industrialization and operation engineering support towards a multi-site repair factory operation. This included development of test, repair and flash solutions, NPI, operational process audits and improvement projects. Main achievement: Development of a framework for an engineering organization with focus on managing quality, cost and deliveries of a centralized repair operation. Transferred my department’s operations from Sweden to a new Core Competence Center for repair in Beijing, China. I managed cross-functional alignment on new organization setup and way of working. Changed scope and focus of engineering department to become more business focused while developing individuals and improving motivation.

Lund, Sweden

In this position I was managing a team developing methodology and tools used in mobile phone repairs in a global service network. Definition and execution of a roadmap for test (RF & feature), troubleshooting, repair and software flash solutions based on demands from product features, production technology and regional repair operation demands. Re-engineered a production test solution to be flexible and cost efficient in aftermarket repair.Main achievement: Alignment on a roadmap with several global stakeholders having different demands. Deployment of a new, flexible solution for advanced electronics test & calibration based on production site solutions.

Lund, Sweden

Heading a department responsible for development and life cycle management of aftermarket repair services applied to mobile phones in a global service network. Defined repair services business impact and customer value with cost, turn-around time and quality as the three main business indicators.Main achievement: Starting a new department from scratch and defining applicable functional descriptions, role descriptions and processes to build a high performing team. Adapting our life cycle management process to the best practice guidelines set by ITIL.

Lund, Sweden

Management of a strategic project portfolio, i.e. specifying project assignments, allocating project managers and monitoring progress. The program's scope was related to repair network structure and solutions, i.e. defining service levels and what solutions to use in terms of methods, fixtures, test & troubleshooting tools, work instructions etc. at the different levels in the service structure.Main achievement: Specifying a series of projects to develop and adapt processes and tools to be applied in a more flexible and cost sensitive aftermarket repair environment.

Lund, Sweden

Responsible for a mobile phone project’s deliveries enabling Customer Services fulfillment towards operators and consumers. I.e. preparing the global service structure for new product launches and product maintenance. My team’s deliverables were used in field test and repair, call center operation, support web and product quality evaluation processes.Main achievement: Strong contribution in establishing new service readiness criteria to secure timely, global service and support for Sony Ericsson products. Started work with Design for Service guidelines to improve ability for cost efficient repairs. Participating in building a new Customer Services product preparation team in Beijing, China.

Lund, Sweden

Managed Bluetooth technology projects, i.e. development and delivery of firmware, software, digital ASIC, RF ASIC, product documentation and customer support.Main achievement: Managing firmware and digital ASIC development projects to allow for Ericsson to be the first handset manufacturer to introduce Bluetooth technology in their mobile phones. Took on and successfully executed projects towards hard deadlines that if not met would have meant large fines for the company.

Malmo, Sweden

Software development for embedded systems.

Landskrona, Sweden

Software and hardware design of sensor technology. Assembler and C programming and digital electronics design and verification.

Master Of Science - Ms, Embedded Systems, Signal Processing

Activities and Societies: Lund University Sports Committee

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