Robert Alvarez Email & Phone Number

Bakersfield, California Area

I answer calls for trouble shooting almost all random pc issues/questions and on the fly training of users on features that they may/may not understand. I create AD accounts and update data fields needed to run AD reports. I coordinate with HR on accurate data and the enabling/disabling of accounts for staff as needed. I am involved in weekly meetings on how to make the work environment better and any issues that have arose out in our offices. I assign work tickets for technicians that need their attention for those hardware/software issues that can not solved over the phone. I arrange reports through the TRACK-IT system on productivity. I received a customer service award in 2009 from the county. I spent a brief period as an Information System Specialist for another department and assisted in setting up multiple workstations, testing, and updating PCs and phones to be ready for their start dates. I upgraded firmware on multiple Network printers and solved an antivirus updating issue with networked PCs.

Bakersfield, California Area

I ran the computer lab at Mt. Vernon School. I worked with teachers to schedule class visits to the lab and coordinated program activities. I ran productivity reports for the teachers and gave results of programs like Accelerated Reader. I worked on all the PCs on campus for classrooms from K-6. I also worked with the main administration technicians to take off site those issues that needed parts to be ordered/replaced.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Alumni Member of the Delta Zeta Tau Fraternity. I held positions of leadership in the fraternity. I am a former.

Associate'S Degree, Business Administration And Management, General