Robert Aneurin Clutton-Dowell Email and Phone Number
Robert Aneurin Clutton-Dowell is a Customer Support Expert - Sage 50 Accounts at Sage. Colleagues describe him as "I manager Robert through the corona virus pandemic working on the 111/119 lines. This was a fast paced ever changing role and I saw Robert take on every opportunity of progression that was given to him. He started as an agent and quickly stood out from 100’s of other staff working on the lines to show great initiative and forward thinking. Robert managed the largest team of agents we had and when we had ‘problem agents’ Robert was more then happy to take a lead on managing them and giving support when needed. Robert was an exemplary member of staff and I wish him well in his future career. "
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Customer Support Expert - Sage 50 AccountsSageConsett, Gb -
Goods Flow Team LeaderIkea Aug 2022 - PresentGateshead, England, United Kingdom -
Team ManagerHgs - Hinduja Global Solutions Mar 2022 - Jun 2022Team Manager for the new provider of the Covid 19 support campaign following TUPE in March2022. -
Team LeaderTeleperformance May 2021 - Mar 2022Newcastle Upon Tyne, England, United KingdomAchieved a second promotion to the role of Team Leader at the end of my first year with Teleperformance. Led teams of 15-30 in a fast-paced Contact Centre environment. Direct line management of my teams ensuring all met their attendance to their breaks and after call work at all times for maximum efficiency. Undertook call quality monitors and coaching sessions with agents to improve scores for my team and other teams in line with client(s) expectations. Responsibility for approvals of time sheets and other HR request. Chaired absence management meetings, disciplinary investigations meetings and welfare reviews. Provided on-call duty support to the G7 summit for Covid queries and management. -
Quality AssuranceTeleperformance Jan 2021 - May 2021Newcastle Upon Tyne, England, United KingdomAchieved my first promotion to Quality Assurance Officer after 7 months with Teleperformance. Worked alongside Team Leaders to complete call quality monitors.Supported Team Leaders to deliver coaching sessions for employees to improve performance of their staff.
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Customer Service AgentTeleperformance Mar 2020 - Jan 2021Newcastle Upon Tyne, England, United KingdomCustomer facing role delivering HMG Covid advice and signposting at the start of the Covid lockdown.
Frequently Asked Questions about Robert Aneurin Clutton-Dowell
What company does Robert Aneurin Clutton-Dowell work for?
Robert Aneurin Clutton-Dowell works for Sage
What is Robert Aneurin Clutton-Dowell's role at the current company?
Robert Aneurin Clutton-Dowell's current role is Customer Support Expert - Sage 50 Accounts.
Who are Robert Aneurin Clutton-Dowell's colleagues?
Robert Aneurin Clutton-Dowell's colleagues are Arelie Razo, Shrm-Cp, Lidia Zander, Tomasz Żurawski, Richard Armstrong, Delamare Agnés, Ari Fusalba - Sage Technology Consultant, David Antonio Jimenez Tenorio.
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