Robert Anthony Email & Phone Number

Prior Lake, MN, US

Eden Prairie, Minnesota, United States

o Responsible for the day-to-day operation and management of US Implementation Services, Support Services, Payroll Operation and Payroll Tax teams. Ascentis was acquired by UKG in 2022, at which time focus has shifted primarily to Support Services and transitioning customers from Ascentis to UKG services and technologies. o Established and achieved.

Eden Prairie, Minnesota, United States

Ascentis is a workforce driven human capital management technology company. As the VP of Client Operations, I lead the Professional Services, Integration Services, Client Support, Payroll Tax and Operations teams.

Eden Prairie, Minnesota, United States

o Presented quarterly business review content to executive leadership and board members to provide a health update on various areas of operations. Data analysis to present trends and opportunities for continuous improvement.o Responsible for the day-to-day operation and management of US Services and Client Support teams. Through acquisition Sovos expanded.

Minnetonka

Expanded role includes all U.S. Client Support & Compliance Services. In this role I acts as the Global Practice Lead for Client Support for global Sovos organization.

Minnetonka, MN

Responsible for the day-to-day operation and management of the Client Support activities for Sovos 1095/ACA, 1099, AEOI, Beverage Alcohol, Invoiceware, Sales & Use Tax, SME and VAT product markets. Manage Client Support teams in Colorado, Georgia, Massachusetts, Minnesota and Brazil. Drive constant improvement and dedication to process management.

Greater Minneapolis-St. Paul Area

Responsible for the day-to-day operation and management of the Client Support activities for Sovos 1095/ACA, 1099, AEOI, Beverage Alcohol and SME product markets. Manage two Client Support teams in Boulder, CO and Minnetonka, MN. The teams consist of Tier I, Tier II and Tier III (Solution Engineer) personnel. Drive constant improvement and dedication to.

Greater Minneapolis-St. Paul Area

Responsible for the day-to-day operation and management of the Client Support team which consists of Tier I, Tier II and Tier III (Solution Engineer) personnel. Meet and exceed client support metrics including phone and case resolution metrics.Drive constant improvement and dedication to process management, automation, and scalabilitySupport the.

• Convey (Currently Sovos) is poised at the forefront of the rapidly growing on-demand SaaS industry. Responsibilities include, but not limited to:
• Create, track and manage projects of various sizes ranging from one to nine months in duration
• Act as primary point of contact (POC) during the implementation process for the customer
• Document entire implementation process including project plans, milestones, new software and business requirements, and issue lists
• Perform a seamless, documented and thorough transition of the customer from the implementation phase to account manager and managed service or support departments
• Provide continual status reports concentrating on schedule, deliverables and project risks

Syngenta is a world-leading agribusiness. Syngenta is committed to sustainable agriculture and farming with future generations in mind. Syngenta has is dedicated to raising productivity through innovative research and new technology. As an NK Sales Account Specialist I am responsible for the account management activities in the Heartland North District..

GEARWORKS, INC. The company develops wireless and web-based mobile applications that help businesses improve their services at the point of delivery. Customer Care / Technical Support ManagerManager of Customer Service Operations for Corporate Headquarters based in Eagan.Accountable for ensuring Service Level Agreements were met.Ensure management processes.

DC GROUP, INC DC Group supplies and supports Critical Power Systems – including UPS, Rectifiers, Diesel Generators, DC Plants, and Transfer Switches for customers worldwide. Director of Operations Director of Operations for the Corporate Headquarters based in Minneapolis with the objective of maintaining an effective service plan, providing contract sales.

COLORSPAN/MACDERMID Now owned by HP.A public company that designs, manufactures, and markets large-format digital color printers worldwide through resellers and distributors.Director of Technical Services for the Americas, Pacific Rim, and OEM’s.Head of the service and support to the sales organization before, during and after the sales process.Manage the.

Head of the service and support to the sales organization before, during and after the sales process. Manage the Call Center with in-bound calls averaging 80 calls per day. Provide direct assistance in resolving escalated technical issues on MCS products.