PALACE HOTEL and HOTEL BARCHETTA EXCELSIOR | LAKE COMOComplex general manager of two 4-star properties located on the lakefront of Como and managed by Villa d’Este Hotels in Cernobbio.The Palace Hotel – 94 rooms – renovated Apr 2014 has a business orientation with 7 conference rooms and wedding & banquet facilities. The Hotel Barchetta Excelsior – 84 rooms – was renovated in 2013 and is a modern leisure hotel in the city centre.Achievements: Record revenue 2015/2016/2017. Record profit 2017.Hotels are now respectively 1st & 2nd traveler's choice of 4-star hotels in Como. Duties:• General manager of both hotels with daily supervision of all departments• Direct responsibility for all areas involved – sales, revenue management, budgeting, F&B• Overlook all operations on a daily basis and interact with my head of departments• Entertain guests upon arrival and during their stay, ensuring the highest service standards• Personally check the quality of room cleaning and restaurant & bar food/drink standards• Direct responsibility for pricing in all areas: room rates, contracts, menus, in-house facility• Interview future employees and carry out a yearly assessment on head of departments• Reporting to the Managing Director of the company

• Hotel general manager• 111-room hotel in Lecco on the Lake of Como• New opening (2001) – 7 conference rooms – Restaurant & bar• In 2005 we achieved a record year for hotel revenue and profit

• Hotel general manager • 103-room hotel in the city centre• 6 conference rooms – Restaurant & Bar• New opening (2001) with record revenue/profit in 2003

• Deputy General manager – F&B Manager (2001)• 224-room business and leisure hotel in the city centre• Reorganised Bar/Pizzeria “Girasole” and achieved record results in 2001 - F&B area • Rooms Division Manager (2002) – record results ARR and REVpar

• Seasonally opened• 200-room hotel with thermal spa and beauty centre • Assistant manager & Rooms division manager • Holiday resort hotel

• 100-room business hotel in the city centre• Assistant manager with direct responsibility of rooms division

• 8-year experience as head of administration services and human resources