General Manager
CurrentPALACE HOTEL and HOTEL BARCHETTA EXCELSIOR | LAKE COMOComplex general manager of two 4-star properties located on the lakefront of Como and managed by Villa d’Este Hotels in Cernobbio.The Palace Hotel – 94 rooms – renovated Apr 2014 has a business orientation with 7 conference rooms and wedding & banquet facilities. The Hotel Barchetta Excelsior – 84 rooms – was renovated in 2013 and is a modern leisure hotel in the city centre.Achievements: Record revenue 2015/2016/2017. Record profit 2017.Hotels are now respectively 1st & 2nd traveler's choice of 4-star hotels in Como. Duties:• General manager of both hotels with daily supervision of all departments• Direct responsibility for all areas involved – sales, revenue management, budgeting, F&B• Overlook all operations on a daily basis and interact with my head of departments• Entertain guests upon arrival and during their stay, ensuring the highest service standards• Personally check the quality of room cleaning and restaurant & bar food/drink standards• Direct responsibility for pricing in all areas: room rates, contracts, menus, in-house facility• Interview future employees and carry out a yearly assessment on head of departments• Reporting to the Managing Director of the company