Robert Anzalone Email & Phone Number

Spring Hill, Fl, Us

Bartow, Fl, Us

Atlanta, Georgia, Us

• Troubleshooting of basic computer and network hardware issues which include but are not limited to windows servers and desktops, firewalls, routers, switches, peripherals, monitors, and monitor mounts. • Ability to offer known solutions to known problems.• Would spend less than 20 minutes on each issue and if could not solve would escalate the problem in the right channels.• Configuration and support of Windows server and desktop computers.• Concise, real-time documentation of work performed.• Excellent communication with customers to ensure expectations are set and met.• Maintained servers and systems to keep networks fully operational during peak periods• Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.• Collaborated closely with upper management to drive strategy through the development and implementation of new processes.• Analyzed existing systems and databases and recommended enhancements to solve business needs • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Worked with teams of talented software engineers to define, build and maintain cloud infrastructure. • Provided technical leadership and delivered innovative products and services to address customer- specific requirements.• Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.

Chesterfield, Missouri, Us

• Tracked KPIs and created continuous improvement plans.• Developed and implemented the merging transition of two technology companies.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Maintained servers and systems to keep networks fully operational during peak periods.• Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.• Analyzed existing systems and databases and recommended enhancements to solve business needs• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.• Provided technical leadership and delivered innovative products and services to address customer specific requirements.• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes,• Set up hardware and software in optimal configurations to meet network performance requirements.

Troy, Michigan, Us

• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Patched software and installed new versions to eliminate security problems and protect data.• Removed malware, ransomware and other threats from laptops and desktop systems.• Configured hordware, devices and software to set up work stations for employees.• Collaborated with vendors to locate replayement components and resolve advanced problems.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Resolved problems, improved operations and provided exceptional service.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Stockholm, Se

Coached employees through day-to-day work and complex problems.• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.• Prepared employee schedules for maximum coverage during key hours.• Tracked and documented metrics, and evaluated trends.• Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.• Established and updated work schedules to account for changing staff levels and expected workloads.• Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.• Established and implemented training programs to maximize team performance.• Delivered training for staff development, change management and materials, process and technical controls.• Used Hands-on strategies to promote exceptional customer service and create positive environment for employees and clients.• Directed training and retraining of employees to boost performance and enhance business results.• Evaluated employee performance on a weekly basis and conveyed constructive feedback to improve skills.• Directed two groups of 28 associates handling daily and complex requirements of the iOS TI/T2 and Mac T1 departments.

• Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.• Optimized training curriculum with team exercises, group discussions and lectures.• Aided workers with job improvement skills while developing alternative training methods.• Introduced and maintained sixteen training tutorials to support all department processes and protocols.• Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for Departmental training.• Monitored day-to-day activities of all company and employees, noting areas needing improvement and implementing plans for rectification.

Law Enforcement Certification, Criminal Justice And Corrections

High School Diploma