Robert Appiah Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

Working as part of a team on a nationwide desktop migration and asset inventory for a national mortgage company.Imaging desktop pcs and migrating user data from Windows 2000 to Windows XP.Provide post migration level 2 desktop support.Documentation and asset tagging all user and network equipment at each branch office.

Hillborough, Nj

As a licensed real estate agent, I sold mostly residential real estate in the Central New Jersey area. Perform comparative market analysis for both buyers and sellersNegotiate the lowest possible price and secured best financing for buyersDevelop client contacts through farming, open house, door-to-door, and at community eventsProvide helpdesk and desktop support for all office desktop PCs in a Windows XP environment in my local branch office for 50+ agents.Configure and deploy new PCs and printers

New Brunswick, Nj

Implement and maintain Local Area Network of PC. Troubleshoot and service all PC’s, laptops, printers, wireless notebooks and peripheralsTrain new users on the use of Windows XP, Outlook, MS Office applications and the networkProvided help desk/desktop support on hospital applications and network issues for 700+ usersSetup and administer user email and network accounts (Outlook/Exchange 2000/Windows 2000).Create installation, configuration and troubleshooting documentation for various software packagesCoordinate vendor service calls on all servers and peripherals to minimize downtime

Saddlebrook, Nj

Performed deployment and maintenance of Internet infrastructure at data and collocation centers Responsible for network equipment configuration updates and daily maintenancePerformed configuration and testing of network equipment (such as Cisco 2600 3600 routers and Catalyst 2900XL switches, Radware load balancers, Extreme Networks switches, Netscreen firewall and VPN, Intel crypto accelerators, Linux servers etc.) before deploymentDocumentation of network device configuration and topology using VisioDiagnosed and resolved network problems and provided 24x7 operations supportPerformed firmware and OS upgrades on all network devices as requiredProvided desktop support for sales team on Windows desktop clients (Windows Workstation Pro, Lotus Notes and Windows 2000 server

South Burlington, Vt

Provided network-consulting services and help desk support on Windows NT/2000 server, Windows 9x/workstation desktop clients to new and existing IDX clients.Configured and deployed Windows 2000 and Small Business Server for health care providers with three or more locations.Configured and installed network devices (Cisco routers – 1600 1700 2500 2600 3600 4000 AS5200 7206 series, switches – Catalyst 2900XL 3500XL, 5000, terminal servers, PIX firewalls, VPNs, CSU/DSU, printers, PCs, IBM terminals, print servers etc.) in wireless, local and wide area networks.Used LAN/WAN protocols such as TCP/IP, IPX, LAT, Appletalk, RIP, IGRP, EIGRP and OSPF in network deploymentConducted network analysis for new clients switching from a serial mux to routed network environment.Troubleshooted and isolated data communication failures (i.e., routing, firewalls, modems, remote access dial-in, internet/VPN, PC hardware, printers etc.) over the telephone or through a remote access connection.Designed and implemented Wide Area networks for Small to Medium size businesses with three to fifteen remote sites.Coordinated data circuit provisioning issues with Telco’s (LECs, CLECs, IXCs), local and national internet service providers and other local vendors that provided services to the clientDesigned and implemented Wireless/LANs (Windows NT/2000, RS600, Exchange, Proxy and Print Servers)

Colchester, Vt

Managed GMP’s LAN, eight remote sites Frame Relay Wide Area Network and an OpenVMS Computer Operations center.Managed all corporate networks and systems including establishing and maintaining functionality, security and integrity based on Cisco routers, switches and wireless devices.Planed all LAN/WAN network expansion for increased utilization.Provided network and systems standards and documentation for installation and troubleshooting procedures.Supervised a team of eight Network Support Specialist and Computer Operators.Evaluated vendor equipment, purchasing options, support agreements and negotiated contracts.Supervised the day-to-day operations of the data center and support staff.Provided software and hardware support on OpenVMS and Windows NT/Exchange 5.5 platform for 400+ users.Coordinated all Internet functions with Webmaster and provide reliable backup and security solutions for the company’s Internet connectivity and Citrix Winframe server administration.Responsible for network and data center budget.Triaged with voice and data communications vendors on service issues and circuit provisioning.

Colchester, Vt

Troubleshooedt network hardware and software problems, supported end-users and managed OpenVMS cluster.Installed, setup and configured all network equipment – routers (Cisco 4500, 2500, 1600, 1700, 2600, 3600 series), bridges, Cisco Catalyst switches, hubs, FDDI, CSU/DSU, Delnis, DECservers, terminals, printers etc.Utilized RIP, EIGRP and Transparent Bridging (DECnet) on the WAN and TCP/IP, Appletalk and LAT on the LAN.Installed, setup, configured and troubleshooted VAX and Alpha systems in standalone or cluster environment as well as administration of VMS cluster (VAX and Alpha).Performed software upgrades for applications in an OpenVMS and Windows NT environmentEvaluated new network hardware, software and tools to support planned increase in network capacity.Configured and installed workstations and servers in multi-vendor LAN (DEC PathWorks, Windows NT and Novell Netware) as well as build and repair desktops and servers.Provided help-desk support for up to 400 end-users on VMS applications, PC applications and MS Office, Windows NT/Windows 95 over the telephone or in person.

South Burlington, Vt

Integrated and installed multi-vendor turnkey and mission critical computer systems with no down time to the customer.Integrated and tested clustered VAX systems, data communications hardware PC rollouts in Pathworks LAN environment and managed a quality LAN lab.

Bachelor’S Degree, Computer Science Systems

Associate’S Degree, Electronics Technology