Robert Armond, M.S., Csm, Icp-Acc, Icp-Baf, Sa Email & Phone Number

United States

Greensboro, North Carolina, United States

Drives cross-departmental lean-based process improvements by executing strategic technology initiatives. Trains individuals on Agile methodologies that improve productivity and support sustainable value delivery. Facilitates virtual and classroom trainings on Lean Principles, Agile Transformation, Six Sigma, leadership, and other soft skills. Evaluates training programs to identify gaps and enhance effectiveness. Resolves conflict amongst teams and team members supporting a healthy, collaborative work environment. Provides next steps to improve overall team performance. Manages the City’s General Education and Leadership Prime training tracks.» Coached Agile methodologies to City employees and business units to develop and support an Agile mindset.» Led the implementation of a Learning Management System which resulted in increased workforce performance. » Assisted with a performance-based and learning tracks restructure that led to higher performing employees and greater quality leadership.» Trained employees on best practices to improve productivity and sustainable value delivery during New Employee Orientation.» Developed high-performing User Acceptance Testing teams by creating a healthy environment with support groups to assist employees accept and utilize new platforms.» Conducted in-person, online, and hybrid learning courses (e.g., Agile project management, Lean process management, customer service, leadership, soft skills) for City employees and work groups with curriculum design and facilitation expertise.» Increased employee retention rates by using Lean Six Sigma methodologies to develop strategies for the Guilford Metro 911 employee retention project.» Directed City-wide initiatives such as the Water Resources Emergency Response Plan, Global HR platform implementation, and the utilization of the G-School program.

Greensboro, North Carolina, United States

Provided help-desk support to public safety employees (police officers, 911 operators, firefighters) with all technology issues such as hardware, software, mobile devices, phones, car printers, etc. Assisted with new equipment deployments and processing obsolete equipment. Documented software installation and configuration process for training and installation purposes.» Created processes and procedures for public safety IT staff to improve performance outcomes.» Wrote technical training documents and quick reference guides for new City-wide initiatives (Kronos 6.3, Public Information Records Tracking).» Supported City departments transitioning to Microsoft 365 with installing, configuring, and repairing tasks.» Trained Police and Fire Academy staff on web-based applications (CityNet, Lawson, Citrix) and Police staff on software programs (MS Excel).

High Point, North Carolina, United States

Taught technology courses including Microsoft Office. Facilitated and evaluated student performance through classroom instruction, online discussions, and content-based projects. Taught Captivate program to new faculty and staff.» Created an Adobe e-Companion interactive training module to improve student learning; integrated into regular teaching.» Assisted Dean by creating a MS Word to HTML conversion, which led to the accreditation of a new physical therapy program.

Winston-Salem, North Carolina, United States

Designed training curriculums focused on leadership and communications, supporting company culture standards. Conducted needs assessments and collaborated with leaders to understand learning challenges. Led projects through all phases including project planning, scheduling, and execution, meeting objectives consistently. Performed program evaluations to ensure delivery met expectations.» Designed and authored e-Learning curriculums using Eedo/Outstart Learning Content Management System, Plateau Learning Management System, and the ADDIE model to meet objectives.» Coached and collaborated with other developers in designing, developing, delivering, and maintaining e-Learning curricula and instructional technology with subject matter experts.» Created media to enhance online and blended learning solutions.

Greensboro, North Carolina, United States

Led the School of Education technology team, responsible for handling upgrades, installations, and configurations to support faculty in achieving curriculum goals. Oversaw operating budget and equipment inventory, procuring all technology for the School.» Evaluated and recommended technology for teacher education programs as the Chairperson of the School of Education Technology Committee.» Conducted workshops to educate faculty and students on integrating technology in their classrooms.» Developed Section 508 compliance training modules for teacher education programs.

Master Of Science (M.S.), Educational/Instructional Technology

Bachelor Of Applied Science - Basc, Civil Engineering

Concentration in Environmental & Water Resources Engineering

Associate Of Science - As, Architectural Technology