Robert Armor, Aphr Email and Phone Number

Responsible for overall account management and ensuring employee retention● Function as hiring authority on behalf of the client● Coordinate orientation and pre-start meetings for new hires● Assist employee relations (ER) and human resource (HR) teams with investigating accommodationrequests● Managing and servicing contractor workforce for large accounts (headcounts over 100)● Act as liaison between company, client, and contractor workforce● Provide coaching and performance management to contractors (based on feedback from client)● Continuously maintain/update all documentation via an online system and access database to trackinformation and hiring metrics regarding candidate and sourcing strategies● Drive customer relationship and account saturation by partnering with client stakeholders (VP, directors,and front line supervisors)● Monitor and communicate expected headcount projections to delivery teams and field offices

Responsible for overall account management and ensuring employee retention● Function as hiring authority on behalf of the client● Coordinate orientation and pre-start meetings for new hires● Assist employee relations (ER) and human resource (HR) teams with investigating accommodationrequests● Managing and servicing contractor workforce for large accounts (headcounts over 100)● Act as liaison between company, client, and contractor workforce● Provide coaching and performance management to contractors (based on feedback from client)● Continuously maintain/update all documentation via an online system and access database to trackinformation and hiring metrics regarding candidate and sourcing strategies● Drive customer relationship and account saturation by partnering with client stakeholders (VP, directors,and front line supervisors)● Monitor and communicate expected headcount projections to delivery teams and field offices

● Identified qualified candidates through various recruiting and sourcing tools (including ATS)● Screened and interviewed qualified candidates● Partnered with various account managers to identify top accounts, target skill sets, and key market segments● Built and maintained relationships with various industry contacts to gain knowledge and generate referralsand sales leads● Operated as a full-cycle recruiter and engaged with candidates from initial screening call throughdeployment to client

● Assisted clients with running payroll and managed their payroll account● Learned and utilized payroll system (RUN powered by ADP)● Provided/ found resolution for technical and non-technical issues (1st line support)● Educated clients about state and federal legislation and requirements that affected payrollmaintenance● Navigated through several banking and tax systems in order to assist clients with payroll concerns

-Acquired tax forms and tax information from various tax agencies-Updated database information based on changes to tax forms-Updated reference databases based on changes to state specifications and correspondences with agencies-Assisted with the employee selection process for the department (i.e. participated on the interview panel and administered KSA tests).-Trained new employees (both in general and subject-specific content).

(Working with Wolters Kluwer as Contractor)-Verified the revision of tax forms and publications-Updated database information based on changes to tax forms-Researched state specifications

Responsible for ensuring that daily store goals are being met (both on an organizational level and individual level).Listen to customer concerns and find the most appropriate solution to their problems.Help create an organizational environment that facilitates pro-social behaviors, and emphasizes teamwork.Train new employees to ensure that they are in line with the company's mission, vision, values, and strategy.

Food PreparationCleaning and SanitationCustomer Service

Educate customers (members) on the latest technology.Answer members questions about products and services available at Sears.Constant research in order to stay up to date (current) with technological advances.

Preformed basic data entry tasks.Organizing/filing patient related documents.Utilized Microsoft programs to record patient test data.