Robert Armstrong Email & Phone Number

Harrisburg, Pennsylvania, United States

Own and operate a vibrant, artistic photography studio, delivering premium-quality images. Known for a creative, high-energy approach that reliably crafting exceptional visual content. Successfully photographed over 80 weddings and hundreds of photo sessions, consistently delivering high-quality images that exceeded client expectations. Partnered with clients and wedding planners to deliver seamless and stress-free service execution, ensuring exceptional customer satisfaction.  Created and maintained a dynamic social media presence, with a strong emphasis on branding and storytelling to engage and grow the audience.

Harrisburg, Pennsylvania, United States

Managed and supervised conduct process for a student population of over 5000, including complex cases involving potential for expulsion due to elements of risk to themselves or others. Managed Clery Act reporting. Maintained the student conduct database, and administered account holds and transcript notations, ensuring compliance and accuracy in over 250 cases annually.  Educated students involved in the conduct process on transparency and fairness, utilizing a restorative justice approach that fostered understanding and accountability, and led to more equitable outcomes. Successfully resolved complex, high-level conduct cases with a focus on student accountability and institutional integrity. Acted as a key campus resource on conduct-related issues, advising faculty on academic integrity and the implications of Artificial Intelligence in the classroom, leading to enhanced awareness and adherence to academic policies

Carlisle, Pa 17013

Coordinated and managed the residential component of a five-week ballet intensive, ensuring the well-being and safety of over 500 children. Successfully created a supportive environment that enhanced participants' experience and program success. Successfully recruited, hired, and trained five Hall Directors and 25 Resident Assistants, enhancing the leadership and support structure within the residence life program. Played a key role in crisis response, intervention, and resolution, effectively managing critical situations and improving overall student safety and well-being. Completely overhauled and revised emergency procedures, staff manuals, job descriptions, and training processes, resulting in a more efficient and effective residence life operation. Planned and executed comprehensive safety and job-specific training for residence life staff, significantly increasing preparedness and compliance. Managed the fiscal operations of the Summer Residence Life Program in collaboration with the Director of Admissions & Operations, Finance, and CPYB CEO, achieving financial efficiency and program success. Developed a new, equitable discipline process and designed an educational programming model that significantly enhanced the quality and impact of the student life program.

Austin, Texas, United States

Successfully managed a multimillion-dollar student housing property, driving significant financial growth and operational improvements through strategic management and enhanced resident satisfaction. Managed an annual operations budget of $800,000, optimizing financial performance and resource allocation that produced profitability and efficiency. Drove property revenue to $6 million in a highly competitive market by delivering exceptional value to residents and maximizing profitability for the shareholders and owners. Elevated property customer satisfaction ranking from 55th to 13th out of 109 properties within one year, through strategic enhancements in resident relations, work order management, property aesthetics, and customer service. Maintained a 100% occupancy rate consistently through innovative marketing strategies and superior customer service, achieving an annual resident retention rate of 44%, surpassing the corporate average.

Danville, Virginia, United States

Chief Housing Officer responsible for all aspects of student housing operations and a vibrant and diverse Residence Life and Housing program.  Responsible for the wellbeing of the on-campus student population that consisted of students from diverse cultures, backgrounds, and nationalities.  Coordinated the annual housing of hundreds of residents. Maintained student records using the Banner and Power Campus databases. Improved roommate matching by including Counseling Office staff which reduced roommate conflicts by 25%.

Master'S Degree, Liberal Arts And Sciences/Liberal Studies

Attended

Bachelor Of Arts - Ba, English Writing And Communication