• Manage territory and dealer accounts within the northern Orange County market.• Identify and cultivate a pipeline of prospective accounts.• Set-up and launch new dealer accounts.• Consult and continue to develop existing dealer accounts in assigned territory.• Facilitate Dealer Exchange meetings within Market Area.• Represent the Credit Acceptance commitment to excellent customer service and dependability.• Manage risk and quality of deals for Market Area.• Leverage expert knowledge of our business, the market, and product to make responsible business decisions.

Responsible for identifying customer equipment needs through consulting and evaluating their requirements, locating new prospects, and expanding market share. • Manage territory and accounts within three New England states. • Show organic growth within the territory by increasing sales volume of current accounts and winning over new accounts from competitors• Work with small to large businesses providing equipment solutions to accommodate their business.• Coordinate equipment service related needs to effectively reduce downtime to minimize the impact on the customers business.• Identify financing options to properly accommodate customer business growth and financial status. • Work with vendors and equipment manufacturers to provide the customer with customized equipment solutions for unique requirements.• Coordinate customer equipment order from the manufacturer for assembly and scheduling on site delivery.• Work with service team to meet customer expectations.• Manage all customer service issues related to the account.• On site marketing for special community events, sponsored events and trade show venues.

Developed multiple award winning teams that are consistently within the top performing stores in the Northern New England, earning AT&T’s annual Summit award. • Forecast team’s monthly sales projections and oversee the management of the small business funnel to ensure the team exceeds the monthly performance quotas and profitability criteria.• Oversee the daily store operations and team development.• Provide on site HR management to oversee all HR needs at the store level.• Manage local union partnership to ensure a strong AT&T workforce and hear all level 1 union grievance. • Ensure customer satisfaction through training and CSS initiatives. • Maintain inventory at adequate levels, promotes sales, and uphold the appearance of the store.• Complete weekly audits to ensure that accounting and paperwork associated with cash receipts and prices and conducts physical inventories meet expectations.• Manage community engagement through local sponsorship to enhance the AT&T brand and build a strong partnership with communities in the surrounding area.• National top level committee member and joint author of an ERG community engagement program in conjunction with a joint action program with AT&T’s External Affairs, COR VPGM organization and Diverse Marketing Group. The program was recognized by AT&T’s CEO for its huge success in engaging the community, promoting the brand and generating $13.8 million in annualized revenue.

Responded to customer inquiries regarding all Broadband products, converting inquiries into installations by selling the value of our services to prospects, initiate service for new customers using customer database applications with high focus on “Customer First” service and accurate order entry. Over thirty-four months I successfully excelled as a BSP with sales goals and my contribution to the department.• Inbound sales calls, in an effort to acquire new customers, and solicit existing customers on other products and services while maintaining a successful monthly closing rate.• Perform supervisor related responsibilities in a supporting role during the eight months absent of a BSP supervisor • Facilitate team trainings meetings to help the development and the execution of Comcast product sales strategies.• Participated in focus groups to create policy, compensation plan for the BSP department and the further development of ACP billing system which was later used in the development and deployment of other BSP departments throughout the division.• Perform Peer to Peer coaching, to help develop fellow Broadband Sale Professionals in meeting their sales metrics, personal goals, negotiation and closing techniques and giving motivation to increase unit sales through team incentives and self tracking tools.• Provided team and department with sales floor support, responding to escalated calls and sales related issues.

Oversaw the sales growth of a small marketing management firm by developing the company’s sales strategies throughout the entire organization and partners, including the launch of key products, branding, designing collateral materials, coordination of event/trade shows, and implementation of marketing plans to further the development of the company sales team.•Marketed and sold scheduling NTR expo events to expose new customers to a wide range of consumer products.•Heightened name brand awareness of clients’ products and services through national sales promotions and advertising campaigns.•Developed “Customer-Driven” management team to utilize all assets and resources available to maximize employee productivity and performance and achieve corporate goals and objectives. •Budgeting and forecasting department quarterly key performance metrics. •Account Relationship Management with top key strategic partners.•Managed third party sales vendor contracts.

I was responsible for growth of clients’ business through increased advertising and targeting their sales growth. I was also responsible for locating new prospects and converting them into clients.•Called on new business prospects and presented outlines of various marketing programs and commercial marketing..•Developed close and personal relationships with clients to ensure customer loyalty and retention.•Designed advertising and marketing strategies.•Delivered alternative sales thought NTR-Relationships marketing, exploiting untapped revenue sources.

As a District Manger Candidate/Sr. Manager I was responsible for development of four successful sales teams from central to southern NH and assisting in district operations reporting to Regional VP.• Recruited, trained, and supervised District sales professionals in stores throughout the district.• Established quotas and managed performance to meet sales goals.• P&L Management & Inventory Control. • Directed sales team of over twenty sales representatives that yielded a 17%+ increase in sales. • Delivered sales presentations, seminars and training classes to employee in the district.• Directly supervised four Managers-in-Training (MIT) and sixteen store employees.• Manage store partnership with Sprint PCS-Vision, Verizon Wireless, Dish Network, DirectTV and Compaq-HP.• Managed customer relations, controlled expenses, prepared weekly payroll, and supervised shipping and receiving.• Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised store managers, sales staff and B2B services team.