Robert B. Email & Phone Number

St. John’S, Newfoundland And Labrador, Canada

St. John'S, Newfoundland

Managed the ConnectPro/GeekSquad computer services department, while providing handson technical support in a working role for both manufacturer and in-house service plan customersas well as services for the general public including in-home/business visits for network and PCsetups. This was a position where managerial and technician hands on expectations were equallydemonstrated on a daily basis, and often required that I be an active technician in all aspects ofthe business. I was responsible for maintaining a daily, weekly, and quarterly budget, and worktowards increasing sales while maintaining a high level of customer satisfaction every day.Spearhead initiatives to promote public awareness of available services. Since joining their team,my goal driven attitude, perseverance, and solution minded approach has lead me to be able torepair a very unsuccessful portion of their business.Selected Contributions:♦ Maintain relationships between clients and the brand♦ Resource for both technicians and sales associates for direction insalesmanship and technical advice, when selling services, offering and creating solutionsfor the customer.♦ Setup and configure desktop, laptop, and mobile devices for deployment in clients homesand business on a daily basis ranging from custom OS installs, supporting site specificsoftware, server 2007/08 and older, network support and setup, and all mobileplatforms.♦ Performed remote support for clients via telephone, or other remote desktop applications toresolve issues quickly and efficiently.♦ Train new staff in preparing to successfully complete the A+ Hardware &Software Technician certification exams from CompTIA, and provide hands on instructionas required.♦ Provide high-level support to staff and clients for more complex installations such asbusiness solutions and networks, while also providing infrastructure support for the store,including server, switch/router support, point of sale support and deployments.

Deliver instruction at post secondary level to students to enable them to acquire an A+ Hardware/Software technician certificate. Plan and execute course material and exams, while maintaining a high quality classroom delivery, under very strict timelines. Selected Contributions:♦ Software focus on Windows operating systems from a technical point of view; scripting, viewing and diagnosing log files, editing/modifying system registries.♦ Hardware logic troubleshooting covering hardware from entry x86 to current technologies.♦ Taught theory and lecture, as well as hands on skills and practices required to be an efficient computer hardware technician.

Responsible for operations of nine campus sites north of Edmonton. Provide professional phone and on-site support of workstations, servers, and network to over 3000 clients.Selected Contributions:♦ Creation and distribution of System Images and packages (Norton Ghost) for all Academic Staff, and student client workstation setups Institute wide, using ghost server distribution sites for each campus we supported.♦ Provide support for all aspects of our network infrastructure which included;o CISCO switches, routers, wireless access points (Managed via Radius Server), wireless LAN controllers.o Alberta Government SuperNet implementation.o Fiber Optic Connectivity.o Virtual Private Network’s (VPN)o Basic to Enterprise Level Wireless infrastructure.o Domain Controllers, Active directory, DNS, DHCP, and Group Policy.o Oracle, SMS, McAfee server, VMS, Proxy, and Thin client servers.♦ Develop and Lead an institute initiative for the testing of new software including the development of a testing plan, project timelines and strategies, as well as lead and coordinate team leaders and their areas in the completion of this project. This project covers any and all new software being considered for deployment to institute computers or server♦ Shared administration of the SMS (System Management Server) for all of the Academic staff and Students clients at NAIT, using Windows 2003 Enterprise Server and SMS Server 2003 with SQL Server 2000, utilizing distribution sites across VPN to service all of our sites.♦ Assisted with the migration of Fairview College staff and systems to NAIT infrastructure as part of the Fairview College/NAIT partnership.♦ Active Directory management, design Active Directory Infrastructure, including the Fairview site integration, and Active Directory principles/methodology. Account creation / deletion and maintenance, OU creation and organizing including group policy security.♦ One of three Macintosh support personnel for all NAIT staff.

Fairview, Alberta Canada

Provide professional phone and support of workstations, server, and network to more than 300 clients throughout our six campuses, which housed more than 1500 students annually. Responsible for all company owned computers including student lab setup and maintenance.Selected Contributions:♦ Provided support for all aspects of our network infrastructure including;o 3Com Routers, Switches, RAS & Wireless AP.o Fiber Optic Connectivity.o Windows NT/2000 Server.o Citrix Metaframe on WindowsNT.o Agresso Financial Systems on Oracle Database structure.o Server backup & restore operations.o Lotus Notes Administration.♦ Client hardware and software repairs.♦ Desktop and Server operating system support including; Windows 95/98/ME/XP/NT/NOVELL, OpenVMS and UNIX.♦ Database Administrator for the student information system (POISE), running in an open VMS environment. Duties included;o Programming in basic, both new and revision for day to day operations.o Data integrity checks, backup, and verification.o Custom report generations/creation, billings, T2202A Tax form generation.o Supported Modules including, admissions and billings.

Woodstock, New Brunswick, Canada

- Databaase administration using Tele-magic based on Fox Pro DB structure, MS Access, and MS Excel database formats- Data conversion for database entry/extracts- Programming in dBASE, and Visual Fox Pro.- Computer hardware/software troubleshooting and phone support for BDC Direct, a division of Barrett Diversified Corporation- Managed WindowsNT and IBM AS/400 servers- Custom Reports/Form/Query generation using SQL, Foxpro, TeleMagic, dBase, and MS Access- Database design, migration, and troubleshooting- System backup and restoration