Robert B. Email & Phone Number

St. John’s, Newfoundland And Labrador, Canada

St. John's, Newfoundland

Managed the ConnectPro/GeekSquad computer services department, while providing handson technical support in a working role for both manufacturer and in-house service plan customersas well as services for the general public including in-home/business visits for network and PCsetups. This was a position where managerial and technician hands on expectations.

Deliver instruction at post secondary level to students to enable them to acquire an A+ Hardware/Software technician certificate. Plan and execute course material and exams, while maintaining a high quality classroom delivery, under very strict timelines. Selected Contributions:♦ Software focus on Windows operating systems from a technical point of view.

Responsible for operations of nine campus sites north of Edmonton. Provide professional phone and on-site support of workstations, servers, and network to over 3000 clients.Selected Contributions:♦ Creation and distribution of System Images and packages (Norton Ghost) for all Academic Staff, and student client workstation setups Institute wide, using ghost.

Fairview, Alberta Canada

Provide professional phone and support of workstations, server, and network to more than 300 clients throughout our six campuses, which housed more than 1500 students annually. Responsible for all company owned computers including student lab setup and maintenance.Selected Contributions:♦ Provided support for all aspects of our network infrastructure.

Woodstock, New Brunswick, Canada

- Databaase administration using Tele-magic based on Fox Pro DB structure, MS Access, and MS Excel database formats- Data conversion for database entry/extracts- Programming in dBASE, and Visual Fox Pro.- Computer hardware/software troubleshooting and phone support for BDC Direct, a division of Barrett Diversified Corporation- Managed WindowsNT and IBM.