Robert B. Email & Phone Number

Working within the CBE international Data and Analytics team in AIG UK supporting the EMEA CBE Leaders Other tasks include - Power BI Dashboard maitenance and development Qlikview KPI Reporting Salesforce ReportingMicrosoft Excel Analysis (Pivots)

Providing 1st, 2nd & 3rd line support to internal and external insurance businesses and ensuring acord messaging is kept up to date within the Enabled Accounting platform WCL provide.Other jobs include -Creating Power BI Dashboards for Reporting ServicesMaintaining the flow of messages from the Lloyd's insurance market Ensuring all requests are resolved or triaged within the internal service desk platform

Working in an IT team to deliver IT Support troubleshooting incidents and requests that are reported to IT from inside the office or from the retail shops and taking ownership to bring them to a successful resolution.Tasks include working within Active Directory and exchange management console for user configuration and maintenance, Office365, PC Setup and Mobile config and other applications etc Other tasks include - ° Maintaining transactional flow within CIMS for business related queries regarding stock movement• Installation of new hardware and software for windows laptops and PC's and MAC's• Preparing and maintaining operational standard procedure documentation for use across the business.• Data and transactional flow management for online and store transactions • Analysing and querying data inside of SQL developer regarding shop/warehouse stock to help with daily requestsTaking incoming calls from colleagues based within retail stores, the Support Centre and Contact Centre relating to specific technical issues• Setting up user accounts, and systems to the required specification• Troubleshooting hardware, software and systems based issues; taking ownership of the fault and providing a fix wherever possible• Provide 1st line and 2nd line applications and systems support• Investigate reported issues, provide diagnostics & ensure all faults are dealt with appropriately• Prioritise and log each call and ensure all incidents are dealt with in a timely manner to ensure deadlines & Service Level Agreements are met• Escalate issues, where appropriate, to the senior team members or third party vendors• Allocate calls to the appropriate Engineers when necessary• Be part of a weekly support rota to provide out of hours support for critical issues affecting the business* Creating Dashboards with PowerBI• Updating MIcrosoft team documents for teams

Aldgate East

I have been introduced to technologies of SQL, SQL SERVER 2012 and building reports I have also used sharePoint Online as well as Web development skills including CSS3 and HTML. • Use of SQL Server 2008 – 2014 to query databases up to 3 TB in size and troubleshoot issues with the proprietary applications.• Basic knowledge of modification of SQL jobs to avoid deadlocks and allow maintenance, backup jobs to be executed in the shortest possible time.• Back up and Restoring databases • Use of Team Foundation Server (TFS) for product rollout.• Use of IIS 6/7 to troubleshoot issues with web services or web applications• Part of this role also consists in learning new technologies and being able to troubleshoot and understand unfamiliar functionalities where there is none or little documentation.

Greenwich

• Providing on-site support from a counter to both students and staff.• Knowledge of various software’s including Office, Visual Studio.• Knowledge and understanding of Cisco routers & switches.• Maintenance of printers & PC’s.• Participate in the everyday running of the labs to ensure the smooth operation of Faculty labs.• Data entry• Checking of equipment on the Inventory database.• Provide Software and Hardware support to students and academic staff within the Faculty Labs and studios at the University of Greenwich• Organising equipment for specialised lab sessions.

The Valley

• Assist the IT Coordinator in the support of the equipment of staff members at CAFC both on match days and non-match days; • To support the IT infrastructure namely, company laptops/desktops when issues arise and any time updates of the equipment are required; • Assistance in the maintenance of all staff equipment to a standard currently maintained by the IT department; • To assist in the implementation of updated/new technology when required; • Aid in the installation of standard software and specialist software on any CAFC hardware; • To assist in the installation of hardware including laptops/desktops/networking equipment; • Assist in the support of newly implemented technology such as Access Control and Ticketing; • To provide support of all printers including photocopiers, card printers and ticket printers; • Assist in the support of all networking equipment including: access point, switches, cabling and servers; • Assist in the fault logging process by logging all issues to produce a weekly issues log; • Assist in the support of the credit card machines from a network level; • Accommodate all change and provide advice on the most operationally efficient methods.

Lee Green

undertaking the checkout department offering quality customer service whenever approached and experience of cash handling working on tills when called upon, other duties include the following ensuring standards of cleanliness and hygiene are maintained in the fruit and veg and storage areas, in accordance with retail procedures, also delivering the correct storage and replenishment of goods, using stock on a rotational basis and making sure that all equipment, furniture and furnishings are maintained and checked

Millwall Football Club Casual ticket office assistant, duties include selling match day tickets to supporters while maintaining good customer service, I am responsible for serving the general public by selling event related tickets and dealing with cash management and compliance I operate a cash register and/or credit card equipment. Duties also include general area cleaning. I also sell and processes ticket orders via mail, telephone, Internet, and over- the-counter. Assists with closing of the ticket office, including preparation of cash banks and updating seating charts and event information. Year 2014

Web Technologies

Activities and Societies: UOG Compsoc First Class Honours in Web Technologies BSc

High School, Information Technology, Triple Grade Distinction Distinction Distinction

Gcse