Robert B. Ricchiuti, Mba work email
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Robert B. Ricchiuti, Mba personal email
Robert B. Ricchiuti, Mba phone numbers
Robert B. Ricchiuti, Mba is a Retired. Colleagues describe him as ""Integrity second to none" is the best I can describe Bob Ricchiuti. Bob has always managed business as if it was his own! Productivity, Reliability, cost effectiveness and honesty has always been his charter!" and "Bob is a very hard working and self-motivated individual. He absolutely thrives on completing the task on hand in a timely manner. He's a perfectionist."
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Manager, Information ServicesAlbany Medical Center Aug 2004 - May 2016Albany, New YorkI have managed the Information Services Help Desk, Desktop Software Delivery and Desktop Services areas. -
Manager Of Is, Desktop Support ServicesAlbany Medical Center Jan 2004 - May 2016Managed IS Desktop Support Services which consisted of fourteen technicians, providing customer service to 4000 PC users.Developed Desktop management information system to monitor monthly performance and trending and to provide fact-based performance feedback to technicians.Provided upper management with system to track special projects which consume manpower and which were otherwise not documented. Subsequently, converted this work effort to FTEs which assisted with manpower planning.Maintained the IS asset tracking system and developed monthly audit procedures.Implemented a technician-territory workload assignment system which provided each technician with ownership for a particular group of assets and customers.Introduced, documented and monitored compliance of approximately 35 standard operating procedures for Desktop Support technicians.Improved the level of service and consistency of response to AMC customers.Manager of IS, Help Desk & Special ProjectsManaged the IS Help Desk which consisted of five agents and provided support to 3500 PC users.Developed written objectives for Help Desk agents and held standard setting sessions.Developed Help Desk management information system to monitor monthly performance.Introduced, documented and monitored compliance of approximately 25 standard operating procedures for Help Desk agents.Implemented Identity Verification Process for Help Desk to use for password resets and account unlocks.Handled difficult customer situations to successful outcomes and developed rapport with physicians and high-level management personnel.Live-taught the following to selected AMC audiences:GroupWise Calendar and email archivingVerizon XV6700 usage
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Service Agent ManagerXerox Corp. Jan 2000 - Jan 2002Managed four independent agencies that provided service to "low volume" customers including many high profile state government offices. Improved machine reliability, parts spending, and response time to targeted objectives within first 6 months after receiving this assignment which resulted in higher customer satisfaction and retention rates.Trained agency owners on control of parts inventory. Inventory audits performance improved to 100% in first year (2001) and was maintained each subsequent year.Negotiated and administered contracts with the service agency ownership.
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Field Manager Customer ServiceXerox Corp Jan 1985 - Jan 2000Managed delivery of technical service and resolved issues for copier, printer and fax customers in the NY Capital District, Connecticut and lower Hudson Valley counties. Improved response time to service calls for each assigned workgroup by clearly stating objectives, sharing individual performance and productivity results, monitoring start, stop times, calls cleared per day and implementing off-street guidelines. Response time improved from 15 hrs to 6 for group one and 8 hrs to 4 for group two in 6 months.Project Manager of the Parts Expense Planning Project team which consisted of eight members to find and implement innovative ways to reduce parts spending for the New England Services unit. Identified the underlying causes and made recommendations on reversing the trend, resulting in overachievement of $250K in first year.Supervised up to thirty service technicians, administered performance appraisals and merit salary increases. Conducted career counseling sessions with direct reports. Received recognition for over achievement of employee satisfaction survey results.Received Leadership Award and President's Club Award for overachievement of service objectives.Oversaw $1,000,000 service parts inventory. Passed yearly audits 100% of time. Recognized by District Manager as "role model" in parts inventory management.Project Manager for the successful integration of the Large Format (XES) business and Omnifax facsimile business into the mainstream Xerox service operation during 2003.
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Technical SpecialistXerox May 1973 - Dec 1985
Robert B. Ricchiuti, Mba Skills
Robert B. Ricchiuti, Mba Education Details
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Business -
Physics/Mathematics
Frequently Asked Questions about Robert B. Ricchiuti, Mba
What is Robert B. Ricchiuti, Mba's role at the current company?
Robert B. Ricchiuti, Mba's current role is Retired.
What is Robert B. Ricchiuti, Mba's email address?
Robert B. Ricchiuti, Mba's email address is rr****@****.rr.com
What is Robert B. Ricchiuti, Mba's direct phone number?
Robert B. Ricchiuti, Mba's direct phone number is +151881*****
What schools did Robert B. Ricchiuti, Mba attend?
Robert B. Ricchiuti, Mba attended University At Albany, Siena College.
What skills is Robert B. Ricchiuti, Mba known for?
Robert B. Ricchiuti, Mba has skills like Integration, Management, Process Improvement, It Management, Leadership, Customer Service, Healthcare Information Technology, Data Center, Technical Support, Security, Healthcare, Human Resources.
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