Robert Wilde Email & Phone Number

New Jersey, United States

Maintaining open lines of communication to support client achievements; I calculate and negotiate settlements, and provide timely and accurate responses to inquiries. My actions help to develop and maintain a positive brand reputation that sustains continued growth.

United States

I champion organizational performance targets and achieve growth by matching customer needs to available services, effectively managing customer relationships to increase business. Helping customers achieve their goals, I act as a reference to build strategic action plans, drawing insights from analysis of current assets, liabilities, and financial conditions. Maintaining open lines of communication to support client achievements; I perform check-in calls, calculate and negotiate settlements, and provide timely and accurate responses to inquiries. My actions help to develop and maintain a positive brand reputation that sustains continued growth.

United States

I upheld policies, DOT requirements, and deadlines while delivering products and maintaining an excellent customer experience. Consistently followed food safety requirements. I maintained safe storage temperatures, through utilization of company resources in the appropriate manner during transport to provide the highest quality product to the consumer. When required, customer service included resolving complaints and providing information on returning goods that may be damaged or spoiled. I supporting the organization’s success; by keeping detailed travel records to track costs and other expenses associated with delivering product.

Carlisle, Pennsylvania, United States

Observed daily operations of the new Ecommerce sector of GIANT/MARTIN company at various locations in Pennsylvania. Goal of the internship: find ways to improve ecommerce and market ecommerce better.Actively building a plan for success, I tailored market expansion plans to the unique needs of local markets, by traveling to fulfillment centers located around the Pennsylvania to develop insights. This included identifying the highest-selling products within local markets. Utilizing this data I would change online stock, developing initiatives, and selling online vendor space at competitive prices to maximize profits. Additionally, I spearheaded improvements on overall efficiency, through analyzing reports to identify issues in employee performance, sales, and profit losses. handled various part of operations management, including but no limited to scheduling, data analytics, vendor management, pricing strategy and more.

Berwyn, Pennsylvania, United States

• Number 2 in sales for the company for duration with company• Exceeded sales goals

Downingtown, Pennsylvania, United States

Facilitated growth by overseeing store operations. I ensured positive experiences to gain customer trust and return business. Keeping costs low I utilized forecasts to schedule appropriate staff levels for predicted sales while participating in corporate initiatives for growth through setups and breakdowns of events and advertisements. As part of creating a solid team, I mentored team members for success by overseeing all onboarding and training and continued growth in the organization. I provided instructions on markdowns and loss prevention, and direction on resolving customer issues. Effectively training staff members to replace any need for my presence short of company polices and requirements for manager authorizations. I also trained my replacement before amicably leaving the company to pursue higher education.• Weekly scheduling, payroll/ time sheet approvals, organization of the store and its employees• Planning and executing setups and break downs of events and ads• Maintain and educate employees on markdowns and loss prevention protocols• Formal training of new hires• Controlled any situations involving customer or employee disputes in a calm collective manner

Oaks, Pennsylvania, United States

Managing operations to drive corporate goals and objectives, I aligned schedules with forecasted needs while verifying timesheets to maintain accurate payroll. I oversaw maintaining inventory to minimize out-of-stocks and enhance sales by positioning products in high-traffic locations. I also improved access to goods while managing the online order systems, utilizing a team of 34 to complete required maintenance and fulfillment tasks. Championing the importance of providing customers with knowledgeable staff as part of creating excellent experiences, I also delivered training on customer service techniques and proper cash handling. I handled opening and closing the store and all of the duties and requirements of that alongside the store manager. • Daily scheduling and reports, monthly meetings, quarterly reviews. • Supervise largest department in the store, cycle counts, and stock. • Customer service, returns, oversee training, cash handling.• Online order management, and manage a staff of 34 associates.

Phoenixville, Pennsylvania, United States

Serving an 8-county area, I was a IICRC-WRT certified brand representative for meeting customer needs, performing services, coordinating payments from insurance companies and clients, and resolving any issues. I developed connections through educating clients providing in-home estimations for mitigation services to secure their business. Heading mitigation projects end-to-end, I supervised all aspects of customer care while complying with policy, completing subrogation, demolition, and documentation tasks. • Covered between 8 counties • In-home estimates for mitigation • Subrogation, demolition, job documentation

Salt Lake City, Utah, United States

• Daily vehicle inspections and reports• Cross-country transport of goods between warehouses and customers• Trip planning and following route maps

Pottstown, Pennsylvania, United States

I created a positive shopping environment by building rapport with customers by facilitating their needs, answering questions and suggesting appropriate solutions for their home improvement projects. I supported large sales by making referrals to professional sales department and resolved barriers to complete smaller sales. • 11 customer service excellence awards

Master Of Business Administration - Mba, Business Administration In Strategic Management

Bachelor Of Science - Bs, Finance, General, 3.9

Activities and Societies: Graduated Magna Cum Laude Sigma Beta Delta Philosophy Society

Epa-608 Universal Certification, Nccer Certification, Heating, Ventilation & Air Conditioning Program, Certificate Program

High School Diploma