• Managed support portal of Enterprise Clients• Build, design, configure, and maintain the installation of Salesforce and Financial Force Products; including Service Cloud and SCM• Develop and create customized documents• Create and execute roadmaps for each client account from start to finish• Maintain a high level of organization in order to meet priority deadlines for all projects• Main point of contact for client escalations• Jira and Salesforce Administrator

• Manage implementation of new installs for all client vehicles• Serve as the escalation contact for clients on shipment and/or installation-related issues. Work to ensure accurate and timely resolution.• Maintain detailed project planning records within our systems. Investigate, reconcile and resolve any data discrepancies.• Coordinate with Logistics to ensure devices are shipped accurately and timely to client installation locations, are installed on-time by installation technicians and functioning properly, and are generally meeting client requirements• Create installation plans which meet client needs as well as internal milestones. Establish appropriate client expectations regarding process and schedule• Main point of contact for client escalations

• Manage provisioning department, assisting sales in closing leads and finishing the install process• Salesforce Administrator (Managed but not limited to the following):o Administering users creating profiles and roleso Created SCM and inventory module using Financial Forceo Creating permission sets for user securityo Managing the lead and opportunity life cycleo Managing purchase orders and supplier catalogueso Creating and administering reporting and dashboard templateso Managing Supply change and procurement cycleo Auditing fields and visual force pages• Logistics (Managed but not limited to the following):• Managing employee in warehouse, logistics, and 3PL• Responsible for full life cycle of product, supplier management and price negotiations• Responsible for fulfillment, inventory audits, tracking, and on-time order deliveries• Budget management and predictive problem forecasts• Handled warehouse and client escalations• Manage all freight forwarding and international deliveries