To provide Consultancy services for: • SOx & PSN Reviews. (18 in total).• SOx and PSN Impact Assessments.• SOx and PSN Matrix queries, updates and maintenance.• Password Policy Exceptions Reviews.• Compliance Reporting.• SOx & PSN Review Automation.• SOx & PSN Audit Testing (internal and external).

Summary of role:• SOx & PSN Reviews. (18 in total).• SOx and PSN Impact Assessments.• SOx and PSN Matrix queries, updates and maintenance.• Password Policy Exceptions Reviews.• Compliance Reporting.• SOx & PSN Review Automation.• SOx & PSN Audit Testing (internal and external)

Provide advice to the business on activities that are subject to regulation including: Insurance Conduct of Business Rules, Complaints handling, TCF, Training and Competence, Financial Crime (including claims fraud) and Business Continuity planning.Respond to ad hoc queries received from business units in relation to regulated work. Working with managers to assist them in delivering regulatory compliance, e.g. attending meetings, assisting on a one to one basis, working through issues and resolving them, getting involved in projects.Monitoring programme to ensure business units maintain compliance with regulation. General administration associated with FCA authorisation, e.g. Returns to the FSA via the Gabriel and ONA reporting systems.Monitor the FCA website to identify new consultation papers and policy statements.Co-ordinate and support business unit responses to FCA thematic work / routine enquires.Consultancy and advice service to business units on Data Protection related matters.Oversee the management of Data Protection incidents and breaches (actual or alleged).All activities within all relevant regulatory and legal requirements and company policies

In conjunction with the team leader, ensure the effective running of the team and provide advice and guidance to the team members in your area of expertise, as required.• Be an expert in designated claims schemes / underwriter requirements.• Be a claims referral point for the rest of the team, assisting in the training staff in areas to improve overall performance of the team and department.• To assist in the development of anti-fraud strategies to be operated across the department.• Undertake the Counter Fraud Champion role for the department promoting fraud within all teams to achieve individual and departmental fraud targets.• To take an active role in identifying and recommending improvements to the fraud processes and detection methods used.• Complaints Champion with responsibility to ensure complaints are dealt with in accordance with regulatory requirements and to investigate and resolve both Financial Services Authority (FSA) reportable and non FSA reportable complaints.

My responsibilities and achievements in this role included:Investigation of potential fraudulent insurance claims and to conduct any investigations necessary to obtain evidence and facts to make appropriate decisions, whilst maintaining excellent customer service levels.Dedicated Investigator for suspected employee fraud. Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques (SCORE) in order to further determine risk and separate honesty from inconsistency.Statement taking, liaising with the Police, report writing, witness interviewing & court attendance. Analysis of process, making recommendations for improvement and assisting in implementation.Liaison with other departments to ensure maximum inter-departmental efficiency.Known as a 'Key Player' within Investigation Unit with highly developed technical skills. Dealing with any complaints on my case allocation up to and including the issue of a Final Decision Letter.Making recommendations in respect of required underwriting action where a misrepresentation or breach of policy conditions has occurred.Insurance database interrogation, C.U.E & MIAFTR etc. Ad hoc referrals from other members of the team.Indemnity savings of almost £1 million during the first three years of my role.Investigation and repudiation of the highest valued motor vehicle claim presented to RSA, which resulted in an indemnity saving of £130.000. Compiling and writing a repository of technical repudiation letters, which were used as the standard by the rest of the team.

My responsibilities and achievements in this role included:Conducting audits on Team Members and producing reports to show the findings.Primary referral point for Team Members.Performance Management responsibility. Complaints Handling Champion.Responsible for the selection, training and accreditation of 'Expert Complaints Handlers'.Resolving disputes with the customers to an agreed conclusion and satisfaction. Rated as the best performing Team Leader for two years running.Fully competent within the first year of role.

My responsibilities and achievements in this role included:To process and handle motor claims.Policy administration and servicing.Driver and Vehicle Licensing pilot tester/authoriser.Identified for the Talent Framework as Promotion Potential.