Robert Bailey Email & Phone Number

Halifax, United Kingdom

• To provide Consultancy services for:
• SOx & PSN Reviews. (18 in total).
• SOx and PSN Impact Assessments.
• SOx and PSN Matrix queries, updates and maintenance.
• Password Policy Exceptions Reviews.
• Compliance Reporting.

Leeds, United Kingdom

• Summary of role:
• SOx & PSN Reviews. (18 in total).
• SOx and PSN Impact Assessments.
• SOx and PSN Matrix queries, updates and maintenance.
• Password Policy Exceptions Reviews.
• Compliance Reporting.

Halifax, United Kingdom

Provide advice to the business on activities that are subject to regulation including: Insurance Conduct of Business Rules, Complaints handling, TCF, Training and Competence, Financial Crime (including claims fraud) and Business Continuity planning.Respond to ad hoc queries received from business units in relation to regulated work. Working with managers.

Halifax, United Kingdom

• In conjunction with the team leader, ensure the effective running of the team and provide advice and guidance to the team members in your area of expertise, as required.
• Be an expert in designated claims schemes / underwriter requirements.
• Be a claims referral point for the rest of the team, assisting in the training staff in areas to improve overall performance of the team and department.
• To assist in the development of anti-fraud strategies to be operated across the department.
• Undertake the Counter Fraud Champion role for the department promoting fraud within all teams to achieve individual and departmental fraud targets.
• To take an active role in identifying and recommending improvements to the fraud processes and detection methods used.

My responsibilities and achievements in this role included:Investigation of potential fraudulent insurance claims and to conduct any investigations necessary to obtain evidence and facts to make appropriate decisions, whilst maintaining excellent customer service levels.Dedicated Investigator for suspected employee fraud. Telephonic interviewing of.

Halifax, United Kingdom

My responsibilities and achievements in this role included:Conducting audits on Team Members and producing reports to show the findings.Primary referral point for Team Members.Performance Management responsibility. Complaints Handling Champion.Responsible for the selection, training and accreditation of 'Expert Complaints Handlers'.Resolving disputes with.

Halifax, United Kingdom

My responsibilities and achievements in this role included:To process and handle motor claims.Policy administration and servicing.Driver and Vehicle Licensing pilot tester/authoriser.Identified for the Talent Framework as Promotion Potential.