Robert Baker Email and Phone Number
Rob Baker is a dynamic IT leader with a proven track record in optimizing systems through collaborative methodologies. With a distinguished background in the US Navy, Rob brings strong leadership skills to his roles, driving continuous improvement in both business and IT performance.Rob excels in project management, strategic planning, and team management, fostering high-performing teams to achieve exceptional results. Throughout his career, he has spearheaded initiatives that resulted in significant efficiency gains, such as a 25% increase in the delivery and performance of Information Technology solutions at Avis Budget Group.In his role as IT Operations Director at Horizon Group USA, Rob led his team to implement IT initiatives across various environments, resulting in a 20% improvement in overall operational efficiency. His strategic approach to vendor management and optimization of onboarding processes led to a 50% enhancement in preexisting SLAs.During his tenure as Director of IT Store Systems and Operations at Party City, Rob directed activities across 800+ locations, implementing innovative solutions to enhance store operations and maximize effectiveness for the merchandising team. His expertise in IT troubleshooting and process improvement was instrumental in accelerating project timelines and minimizing downtime.Rob's commitment to excellence extends beyond his professional endeavors. As a Combat Information Systems Operator in the US Navy, he demonstrated exceptional performance in high-pressure environments, ensuring precise navigation and communication capabilities during critical missions.Rob holds a Bachelor of Science in Computer/Information Technology Administration and Management from Western Governors University, along with an Associate of Science in Computer Technology/Computer Systems Technology from Heald College. Additionally, he is a certified Master Project Manager (MPM) from Villanova University.With a diverse skill set encompassing leadership, strategic planning, and IT operations, Rob Baker is poised to drive transformative change and deliver impactful results in any organization.Please feel free to connect with me:☎ 862-219-1823📧 rbaker002002@yahoo.com
Astrodyne Tdi
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Director Of Information TechnologyAstrodyne Tdi Jun 2024 - PresentHackettstown, New Jersey, Us
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Director Of Field Engineering And Strategic It SolutionsAvis Budget Group Feb 2023 - Aug 2024Parsippany, Nj, Us• Spearheaded the field engineering team to implement initiatives, support projects, and provide direction and guidance to the regional management team, resulting in a 25% increase in the delivery and performance of Information Technology solutions.• Directed the field engineering team in implementing initiatives, supporting projects, and offering strategic guidance to the regional management team, leading to a 30% improvement in the delivery and performance of Information Technology solutions.• Oversaw the field engineering team in implementing initiatives, supporting projects, and providing direction and guidance to the regional management team, achieving a 20% enhancement in the delivery and performance of Information Technology solutions. -
It Operations DirectorHorizon Group Usa Dec 2020 - Apr 2023Warren, Nj, Us• Spearheaded a team to implement IT initiatives within an onsite corporate environment, remote user networks, and nationwide distribution centers, resulting in a 20% improvement in overall operational efficiency.• Optimized onboarding processes, IT troubleshooting standards, and vendor management procedures, leading to a 50% enhancement in preexisting SLAs.• Successfully executed the Microsoft Office365 upgrade and conducted comprehensive user training on OneDrive and SharePoint, achieving 100% user proficiency organization-wide. -
Director Of It Store Systems And OperationsParty City Jun 2014 - Aug 2020Woodcliff Lake, Nj, Us• Directed activities within the store systems environment across 800+ locations, overseeing end-to-end processes for new store openings, remodeling projects, store operations communications, and vendor management.• Mentored and coached both onsite and remote team members, providing daily constructive feedback and administering policies and goals to ensure compliance with standards and SLAs.• Established a simulated store environment for piloting equipment, overseeing the rewire and configuration of existing planogram room redesign equipment, coordinating IBM maintenance, and reconfiguring all equipment to maximize effectiveness for the merchandising team. -
Senior It Business AnalystParty City Aug 2011 - Jun 2014Woodcliff Lake, Nj, Us• Played a pivotal role in the reengineering effort to align business strategy with enterprise goals, identifying business needs and developing comprehensive solutions encompassing systems development, process improvement, organizational change, strategic planning, and policy development.• Spearheaded the implementation of the ADP time clock system across all locations, serving as the store systems project lead. Directed configuration efforts and documentation while effectively liaising between IT and HR during the transition phase.• Conducted training sessions for help desk associates, equipping them with the skills to troubleshoot and configure time clocks while meticulously documenting the process for future reference.• Managed the installation of web clocks in all locations within a stringent rollout window, minimizing disruption to store operations. Collaborated closely with vendors to document installation, registration, and support processes for the Ceridian web clock implementation across 37 locations, including the establishment of an individual ACD queue to streamline incoming calls.• Received recognition as the Associate of the Year for outstanding contributions and dedication to achieving organizational objectives.
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It Project ManagerParty City May 2006 - Aug 2011Woodcliff Lake, Nj, Us• Orchestrated the conversion of 159 Factory Card locations to Party City hardware/software, ensuring seamless transition and minimal disruption to operations.• Directed the comprehensive conversion of 250 corporate locations, 277 franchise locations, and 165 legacy Party America locations to Retail.Net software, alongside the successful implementation of Red Box technology across the organization.• Played a pivotal role in the integration of Party Packagers and iParty store acquisitions by conceptualizing phase two of the iParty wiring strategy. This initiative relocated existing network equipment to a whiteboard setup, facilitating a seamless transition and saving a minimum of one hour of rewire time, while optimizing the utilization of existing RF devices to control costs and configurations.• Configured RF devices for training/rollout purposes, effectively minimizing the need for additional hardware resources.• Investigated requirements, documented processes, conducted testing, and provided support to vendors and the help desk in remotely configuring Motorola wireless controller hardware at the store level. This initiative not only saved shipping expenses but also alleviated help desk resources.• Served as the IT lead on the integration team post HCITY acquisition, implementing the network in a box (NIAB) solution. Led the setup of an HCITY conference room pilot with a mobile portable accelerated training system (PATS), managed equipment procurement, shipping, and provided ongoing support, resulting in significant time and cost savings for the organization.
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Combat Information Systems OperatorUs Navy Aug 1993 - Aug 1997Washington, Dc, Us• Operated surface/air radar, satellite navigation, and communication equipment in the combat information center aboard a ship, ensuring precise navigation and communication capabilities during critical missions.• Demonstrated exceptional performance in high-pressure work environments during deployment in the Middle East, maintaining composure and efficiency while operating vital equipment crucial to mission success.
Robert Baker Education Details
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Heald CollegeComputer Technology/Computer Systems Technology -
Western Governors UniversityInformation Technology Management
Frequently Asked Questions about Robert Baker
What company does Robert Baker work for?
Robert Baker works for Astrodyne Tdi
What is Robert Baker's role at the current company?
Robert Baker's current role is Dynamic IT Operations Leader | Strategic Project Management | Transformational Solutions | Driving 25-50% Efficiency Gains | Multi-Industry Experience | Team Mentorship | Distinguished Military Service | US Navy.
What schools did Robert Baker attend?
Robert Baker attended Heald College, Western Governors University.
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