Robert Baker Email & Phone Number

Hackettstown, New Jersey, Us

Parsippany, Nj, Us

• Spearheaded the field engineering team to implement initiatives, support projects, and provide direction and guidance to the regional management team, resulting in a 25% increase in the delivery and performance of Information Technology solutions.• Directed the field engineering team in implementing initiatives, supporting projects, and offering strategic guidance to the regional management team, leading to a 30% improvement in the delivery and performance of Information Technology solutions.• Oversaw the field engineering team in implementing initiatives, supporting projects, and providing direction and guidance to the regional management team, achieving a 20% enhancement in the delivery and performance of Information Technology solutions.

Warren, Nj, Us

• Spearheaded a team to implement IT initiatives within an onsite corporate environment, remote user networks, and nationwide distribution centers, resulting in a 20% improvement in overall operational efficiency.• Optimized onboarding processes, IT troubleshooting standards, and vendor management procedures, leading to a 50% enhancement in preexisting SLAs.• Successfully executed the Microsoft Office365 upgrade and conducted comprehensive user training on OneDrive and SharePoint, achieving 100% user proficiency organization-wide.

Woodcliff Lake, Nj, Us

• Directed activities within the store systems environment across 800+ locations, overseeing end-to-end processes for new store openings, remodeling projects, store operations communications, and vendor management.• Mentored and coached both onsite and remote team members, providing daily constructive feedback and administering policies and goals to ensure compliance with standards and SLAs.• Established a simulated store environment for piloting equipment, overseeing the rewire and configuration of existing planogram room redesign equipment, coordinating IBM maintenance, and reconfiguring all equipment to maximize effectiveness for the merchandising team.

Woodcliff Lake, Nj, Us

• Played a pivotal role in the reengineering effort to align business strategy with enterprise goals, identifying business needs and developing comprehensive solutions encompassing systems development, process improvement, organizational change, strategic planning, and policy development.• Spearheaded the implementation of the ADP time clock system across all locations, serving as the store systems project lead. Directed configuration efforts and documentation while effectively liaising between IT and HR during the transition phase.• Conducted training sessions for help desk associates, equipping them with the skills to troubleshoot and configure time clocks while meticulously documenting the process for future reference.• Managed the installation of web clocks in all locations within a stringent rollout window, minimizing disruption to store operations. Collaborated closely with vendors to document installation, registration, and support processes for the Ceridian web clock implementation across 37 locations, including the establishment of an individual ACD queue to streamline incoming calls.• Received recognition as the Associate of the Year for outstanding contributions and dedication to achieving organizational objectives.

Woodcliff Lake, Nj, Us

• Orchestrated the conversion of 159 Factory Card locations to Party City hardware/software, ensuring seamless transition and minimal disruption to operations.• Directed the comprehensive conversion of 250 corporate locations, 277 franchise locations, and 165 legacy Party America locations to Retail.Net software, alongside the successful implementation of Red Box technology across the organization.• Played a pivotal role in the integration of Party Packagers and iParty store acquisitions by conceptualizing phase two of the iParty wiring strategy. This initiative relocated existing network equipment to a whiteboard setup, facilitating a seamless transition and saving a minimum of one hour of rewire time, while optimizing the utilization of existing RF devices to control costs and configurations.• Configured RF devices for training/rollout purposes, effectively minimizing the need for additional hardware resources.• Investigated requirements, documented processes, conducted testing, and provided support to vendors and the help desk in remotely configuring Motorola wireless controller hardware at the store level. This initiative not only saved shipping expenses but also alleviated help desk resources.• Served as the IT lead on the integration team post HCITY acquisition, implementing the network in a box (NIAB) solution. Led the setup of an HCITY conference room pilot with a mobile portable accelerated training system (PATS), managed equipment procurement, shipping, and provided ongoing support, resulting in significant time and cost savings for the organization.

Washington, Dc, Us

• Operated surface/air radar, satellite navigation, and communication equipment in the combat information center aboard a ship, ensuring precise navigation and communication capabilities during critical missions.• Demonstrated exceptional performance in high-pressure work environments during deployment in the Middle East, maintaining composure and efficiency while operating vital equipment crucial to mission success.

Associate Of Science - As, Computer Technology/Computer Systems Technology

B.S. In Business And Information Technology Management, Information Technology Management