 Superior communication and customer relationship management skills with a demonstrated capacity to negotiate win-win outcomes for tenants ad owners Excellent presentation skills with a high level of professionalism and an ability to communicate at all levels of an organisation Highly developed negotiation and contract management skills with an ability to build and maintain excellent rapport with contractors  Superior staff management and leadership skills with a proven track record in leading and developing teams to achieve business goals Self-motivated team player and lateral thinker with a proven track record of managing complex maintenance issues within a fast paced environment Highly developed written and verbal communication skills and proven success in facilitating change in the workplace and managing staff related matters