Robert Barbato Email and Phone Number

Exceeded sales and profit goals as a Store Manager in a "home store" while simultaneously being accountable for profitable sales, employee recruiting, coaching and training of associates in several additional stores located within the area.Achieved 125% year over year sales during sluggish regional sales environment by utilizing a needs-based approach to customer problems and actively engaging them throughout their visit, leading to uncovering further needs, repeat business, and referrals.Coordinated sales goals, operational compliance and loss prevention by educating store associates in home and area stores.Ensured home and area stores met or exceeded retail performance standards for quality and speed of service to customers while achieving sales and profit goals.Coordinated with corporate training team to perform ongoing training of managers and sales associates.Effectively administered asset protection, inventory, equipment, systems, documents and related initiatives within home and area stores.Ensured implementation and enforcement of company policies and procedures in both home and area stores.Implemented action plans for under achieving area stores if necessary.Evaluated and developed associates in home and area stores.Resolved customer service issues with positive results-responsible for all issues in home and area stores, as well as, 17 additional regional stores.

Cultivated commercial fleet accounts to support new business growthAssisted with new store setup and technical support of the company's computer and networking systemsMonitored profit and loss statements, budgets and payroll to guarantee best use of assets and workforceTracked the intake of payment as well as balancing all funds at the end of each shiftManaged the company's social networking sites to increase referral business, promote sales and incite growthResponsible for daily sales and operation metrics; ran daily, weekly and monthly sales reports and presented performance summary and goals to upper managementSupervised and trained associates with a focus on sales, service, safety, productivity and security

Awards and AccomplishmentsTire Kingdom-Kings Crown Club Membership-awarded for being a TOP performer with CTC Over 250K a year in bottom line profit 4 years in a row. Selected to be a part of the Tire Kingdom Sales and Operation BLITZ team-traveled to different areas and worked hand and hand with the managers in the most challenged stores in the most challenged markets.Opened two new locations which included: coordinating with construction team for equipment install, obtaining operational permits, recruiting and training team members, initial inventory analysis and intake (parts, tires and fluids), establishing relationships with vendors, coordinating delivery schedules for equipment and products, establishing customer base and operational procedures.Selected as a NTB (sister company) trainer, which involved traveling to out-of-state newly acquired locations to implement Tire Kingdom policies and procedures within only a 2-week time frame.Awarded a 7-day Mexican vacation for being a TOP 20 Performer in the Company for Tire Kingdom Credit ProgramAwarded a 7-day Caribbean cruise for being a Top Performing (KPI) Manager in the CompanyReceived several letters of recognition for Outstanding Customer Service from the CEO of TBC (TK parent company).