Operations Director | Customer Service | Key Account Management
• Logistical Responsibilitieso Developed a robust prospect pipeline of business from a new start up model within the hospitality industryo Ensured deliveries were completed within agreed SLA and within budgeto Manage cross border international deliveries ensuring all documentation present and correcto Have developed audit process to track deliveries from dispatch to delivery• People Managemento Managing a team of 8 FTE direct reports including 6 full time driverso Manage a diverse base of suppliers ensuring supplies are delivered on time every time, negotiated costs, discounts, service and qualityo Recruit and train staff to ensure that they have the required skillsets to succeed in role, providing ongoing training, mentoring and open communication flow• Account Managemento Grown client base year on year through focused networking, relationship building and word of mouth referralso Negotiated many long-term contracts; building successful business relationships o Regular business review meetings held with clients to discuss Key Performance Indicators (KPIs), successes and challenges
