Robert Barnes Email & Phone Number

Toromont Cat

Proactively and responsively maintain positive customer relations at all timesRepair Caterpillar truck and coach diesel engines and equipment for our customers in a timely and economical mannerDiagnose mechanical, electrical and electronic problems on all makes of truck chassis using Caterpillar testing equipmentRepair Caterpillar diesel engines and equipment within the established standardsPrepare service reports and documentation in an accurate and timely mannerParticipate in safe and healthy work behaviours and objectives at all times in support of Toromont’s Health and Safety Policy Program and best practices

Working with qualified trailer mechanics to learn the operation, diagnostics, and mobile repair of trailers.Execute scheduled maintenance of trailers and inspect the structural integrity of the body, frame and moving parts. Through the use of experience and diagnostic troubleshooting, diagnose and repair air brake system components. Cut, weld, and fabricate new structural braces to replace rotted or physically damaged areas. • Knowledge of the air brake operation of both trailers and heavy trucks and all mechanical components.• Removal and replacement of drum brakes, wheel seals, wheel bearings, slack adjusters, s cams, brake chambers, air lines, air reservoirs, relay valves, check valves, and glad hands. • Diagnose and replace electrical components such as lighting, ABS, and wiring.• Cut, weld, or fabricate new cross members, roof bows, exterior panels, and dolly leg braces.• Perform safety inspections and prepare a work order of work needed to meet road safety standards.• Perform all work outdoors or roadside and practice workplace safety to insure minimal risk is involved in executing a work order/service call. • Assist in the truck shop when opportunity arises to perform maintenance and diagnostic of Western Star trucks with C13, DD15, and MB engines.

Large Account Sales Representative (2006-2009) Served as Large Account Sales Representative for a major CPG company overseeing the operations of numerous large accounts in a specific territory.Collaborated with account Managers creating strategic plans enhancing customer satisfaction and sales. Provided merchandising employees with tools to maintain and increase promotional and incremental sales. Worked close with accounts to promote sales contests, sell theme based displays, and increase the accounts quarterly sales profit reports. Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics, reporting information to a district sales leader. • Contributed to increasing sales 25% higher than prior year to contribute in assisting the execution of aggressive sales plans.• Instrumental in improving customer’s profit margin ratings through suggestion, development, and implementation of new incremental sales and displays.• Increased customer knowledge by assisting with development and implementation of product-awareness.• Enhanced employee performance through weekly mentoring, one-on-one discussions and motivational strategies.• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management and accounts.• Attended both one on one and group meetings on a weekly basis, often preparing presentations to familiarize management of the progress and challenges in the market place.

Grocery Chief ClerkAs Grocery Chief Clerk, handled staff and operations in all grocery departments, often assisting in all departments in the store. Took leadership of the receiving department and implemented new and more efficient procedures. Attended various training programs provided by employer, necessary to become store manager and was on a waiting list for promotion to management.Investigated and resolved customer, employee and management concerns in a professional manor using conflict management and exceptional communication skills. Implemented new organization measures training fellow employees of more efficient measures and procedures. Updated inventory of all departments daily and controlled orders anticipating supply needed for upcoming weekly advertisements and displays and system updates to control the reordering of supply on hand.• Participated in the transition of the new wireless computer system, resulting in streamlined operations.• Dramatically enhanced department performance and efficiency of scheduled hours per week.• Spoke about product movement and placement during ads in weekly meetings.• Assisted in designing effective merchandising and cross merchandising methods to increase sales.• Merchandised, received, placed orders, supervised, and was a store key/password holder.• Managed all vendors and sales representatives working with them and there companies promotions to create efficient use of space in the store increasing profits.

Certificate, Truck And Coach Technician

Diploma, Police Foundations