Robert Barnes Email & Phone Number

Working as a business systems analyst with the following responsibilities and duties:• Providing support and help in the development of system processes • Responsible for understanding the limitations of the systems and providing solutions for them • Led projects to improve system process within departments• Worked with the programmers and other system experts • Communicated with the customers and outside vendors to establish understanding their requirements and to ensure compatibility with existing architecture.

• Mainly responsible for interacting with clients to understand their needs• Communicated with central office trainers for the development of the classes• Helped in the preparation of documentation for the new systems • Project Manager• Responsible for maintaining a good relationship with the end users, system professionals and Central Office staff• Responsible for designing the interface of the systems • Prepared several project plans to fulfill requirements of the clients

Technical support agent responsible for total customer support of computer related issues for both internal and external customers and Achieved the highest customer service rating in our department. Additional Project responsibilities as listed below:• Developed Disaster Recovery Strategy• Wrote manual for Helpdesk as well as Disaster Recovery• Trained staff and conducted simulations of disaster• Managed outsourced vendors for compliance • Proposed enhancements for helpdesk operation• Tracked trouble ticket resolution

Bs, Management Information Systems, General

Aas, Computer Programming