Robert Barrera Email & Phone Number

Rockford, Il, Us

Rockford, Il, Us

Little Rock, Ar, Us

• Effective use of ticketing system for dispatches for installs, outages, shipments, ect.• Detailed research before dispatching with focus on problem solving• Oversaw installation and configuration of a variety of network equipment• Labeled installed equipment to insure easy understanding for next technician• Troubleshot and resolved outages across the network in various locations• Provided valuable, customer service driven hardware installations across states• Night work consisting of cutovers, assisting splicers with finding correct fibers and outages• Use network tools to find the distance and light readings across fiber between sites• Effective communication with team members over the phone and in person• Successfully audited and organized network spares and warehouse.

Orlando, Fl, Us

• Diagnose device issues at the front counter, over the phone and extensive breakdowns for bigger issues• Repair phones, tablets, consoles and laptop ranging from cracked screens, Hard drives, Batteries, etc.• Installing, troubleshooting, and repairing hardware and software problems and researching technical issues on Mac OS and Windows OS• Install and reinstall OS for consoles and computers• Check in devices for repair and take detailed notes describing the condition of the devices• Perform troubleshooting through diagnostic techniques and pertinent questions for all incoming devices• Extensive testing on repaired devices• Check out devices, including testing them with customers• First point of contact for customers seeking technical assistance• Determine the best solution based on the issue and details provided by customers• Maintain the organization system put in place by managers• Call customers with updates on their devices• Follow-up and update customer status and information

Rockford, Il, Us

maintained and set up 110 baseball fields for the park district. I was on my won and did about 20 fields per day all around rockford. Maintenance included dragging the field on a tractor, placing the bases if needed and chalking the lines. Every so often the fields would need more sand and that was also part of the job.