Robert Bartek Email & Phone Number

Hartford, Ct, Us

Hartford, Connecticut, United States

• Managed and supervised a team of 15 claim technicians to ensure efficient task handling and timely customer service.• Conducted monthly performance and development meetings to support technician growth and meet department metrics.• Implemented process improvements through coaching and feedback to enhance team productivity.• Interviewed and selected new team members to maintain a high-performing workforce.• Met yearly team benchmarks for production, efficiency and quality.•… Show more • Managed and supervised a team of 15 claim technicians to ensure efficient task handling and timely customer service.• Conducted monthly performance and development meetings to support technician growth and meet department metrics.• Implemented process improvements through coaching and feedback to enhance team productivity.• Interviewed and selected new team members to maintain a high-performing workforce.• Met yearly team benchmarks for production, efficiency and quality.• Maintained achieving quarterly employee survey results.• Loaned to the agile project team from July 24 until present Show less

Hartford, Connecticut Area

• Oversaw reporting for 150+ employees across multiple locations, developing benchmarking metrics to assess efficiency and productivity.• Assisted in creating a metrics scorecard for Centralized Operations leaders, showcasing goals for claims technicians.• Identified trends, quantified impacts, and communicated business results to leadership on a monthly basis.• Helped interview job candidates and provided training to new hires on reports and daily tasks.

Hartford, Connecticut Area

Hartford, Connecticut Area

• Assisted multiple lines of business with operations duties, ensuring smooth financial transactions processing.• Implemented continuous process improvement strategies across multiple systems to enhance efficiency.• Led the Onboarding/Offboarding process for new hires/transfers/term employees, streamlining the process for multiple departments.• Created a centralized job aid location and format for all Centralized Ops to use, as part of the Leadership Mentoring Program.

East Granby, Ct

-Ensured clear and consistent communication to internal StubHub teams and Outsource Partners. -Demonstrated commitment to customers by seeking out, understanding and responding to the needs of both internal and external customers.-Ability to problem solve with "take-charge" levels of responsibility. -Promoted a positive teamwork enriched environment while increasing employee satisfaction.-Acted like a business owner, ensuring resolutions are accurate and timely; surfaces trends… Show more -Ensured clear and consistent communication to internal StubHub teams and Outsource Partners. -Demonstrated commitment to customers by seeking out, understanding and responding to the needs of both internal and external customers.-Ability to problem solve with "take-charge" levels of responsibility. -Promoted a positive teamwork enriched environment while increasing employee satisfaction.-Acted like a business owner, ensuring resolutions are accurate and timely; surfaces trends and issues to help bottom line. Show less

East Granby, Ct

-Liaison between various departments within the Stubhub organization and external customers.-Collaborated with managers and team leaders to influence training modules to help sales and customer services agents across all call centers achieve high levels of customer satisfaction.-Supported team as needed and worked on various projects helped out in each and every phone/chat/email queue to help the business where it was needed most. -Exceeded monthly/quarterly metrics in each and… Show more -Liaison between various departments within the Stubhub organization and external customers.-Collaborated with managers and team leaders to influence training modules to help sales and customer services agents across all call centers achieve high levels of customer satisfaction.-Supported team as needed and worked on various projects helped out in each and every phone/chat/email queue to help the business where it was needed most. -Exceeded monthly/quarterly metrics in each and every category (handle time, after call, quality assurance); received awards for top performance. Show less

Torrington, Ct

▪Responsible for achieving monthly sales goals by understanding, advising and promoting our products to consumers▪Responsible for developing new business and maintaining current relationships▪Analyzed and identified resources required to reach branch goals▪Interacted with customers cordially and understand their problems and give solutions

▪Developed and executed business plans to reach goal of obtaining sponsorships, increased attendance, and enhanced sales of group packages▪Developed in-game promotions for entertainment of fans ▪Marketed to local businesses by making phone calls and conducting personal visits; explained the statistics of how sponsorship would grow their business▪Took leadership of various tasks that needed to be completed during game days such as: concessions, selling merchandise, providing customer… Show more ▪Developed and executed business plans to reach goal of obtaining sponsorships, increased attendance, and enhanced sales of group packages▪Developed in-game promotions for entertainment of fans ▪Marketed to local businesses by making phone calls and conducting personal visits; explained the statistics of how sponsorship would grow their business▪Took leadership of various tasks that needed to be completed during game days such as: concessions, selling merchandise, providing customer service, selling tickets, and working in the public announcements booth ▪Created and updated social media accounts such as Facebook, Twitter, and the Torrington Titan website Show less

▪Actively developed new customer relationships through telemarketing and other outreach efforts▪Prepared cashier's checks, personal money orders, issued travelers checks and exchanged foreign currency ▪Resolved problems or discrepancies concerning consumer accounts by providing exceptional customer service ▪Processed customer transactions and responded to product and service inquiries in a responsible, timely, and accurate manner

▪Explained, advised, and promoted bank products and services to consumers ▪Resolved discrepancies by providing exceptional customer service and prompt attention to problems and inconsistencies ▪Answered inquiries regarding checking and savings accounts and other bank related products▪Utilized internal business partners to strengthen existing customer relationships and target new prospects

Bachelor'S, Sports Management

Graduated Summa Cum Laude

Associates, Business Management

Graduated Cum Laude Business Certificate