Robert Bartek Email & Phone Number

Hartford, CT, US

Hartford, Connecticut, United States

• Managed and supervised a team of 15 claim technicians to ensure efficient task handling and timely customer service.
• Conducted monthly performance and development meetings to support technician growth and meet department metrics.
• Implemented process improvements through coaching and feedback to enhance team productivity.
• Interviewed and selected new team members to maintain a high-performing workforce.
• Met yearly team benchmarks for production, efficiency and quality.
• … Show more

Hartford, Connecticut Area

• Oversaw reporting for 150+ employees across multiple locations, developing benchmarking metrics to assess efficiency and productivity.
• Assisted in creating a metrics scorecard for Centralized Operations leaders, showcasing goals for claims technicians.
• Identified trends, quantified impacts, and communicated business results to leadership on a monthly basis.
• Helped interview job candidates and provided training to new hires on reports and daily tasks.

Hartford, Connecticut Area

Hartford, Connecticut Area

• Assisted multiple lines of business with operations duties, ensuring smooth financial transactions processing.
• Implemented continuous process improvement strategies across multiple systems to enhance efficiency.
• Led the Onboarding/Offboarding process for new hires/transfers/term employees, streamlining the process for multiple departments.
• Created a centralized job aid location and format for all Centralized Ops to use, as part of the Leadership Mentoring Program.

East Granby, CT

-Ensured clear and consistent communication to internal StubHub teams and Outsource Partners. -Demonstrated commitment to customers by seeking out, understanding and responding to the needs of both internal and external customers.-Ability to problem solve with "take-charge" levels of responsibility. -Promoted a positive teamwork enriched environment while.

East Granby, CT

-Liaison between various departments within the Stubhub organization and external customers.-Collaborated with managers and team leaders to influence training modules to help sales and customer services agents across all call centers achieve high levels of customer satisfaction.-Supported team as needed and worked on various projects helped out in each.

Torrington, CT

• Responsible for achieving monthly sales goals by understanding, advising and promoting our products to consumers
• Responsible for developing new business and maintaining current relationships
• Analyzed and identified resources required to reach branch goals
• Interacted with customers cordially and understand their problems and give solutions

• Developed and executed business plans to reach goal of obtaining sponsorships, increased attendance, and enhanced sales of group packages
• Developed in-game promotions for entertainment of fans
• Marketed to local businesses by making phone calls and conducting personal visits; explained the statistics of how sponsorship would grow their business
• Took leadership of various tasks that needed to be completed during game days such as: concessions, selling merchandise, providing customer… Show more
• Took leadership of various tasks that needed to be completed during game days such as: concessions, selling merchandise, providing customer service, selling tickets, and working in the public announcements booth
• Created and updated social media accounts such as Facebook, Twitter, and the Torrington Titan website Show less

• Actively developed new customer relationships through telemarketing and other outreach efforts
• Prepared cashier's checks, personal money orders, issued travelers checks and exchanged foreign currency
• Resolved problems or discrepancies concerning consumer accounts by providing exceptional customer service
• Processed customer transactions and responded to product and service inquiries in a responsible, timely, and accurate manner

• Explained, advised, and promoted bank products and services to consumers
• Resolved discrepancies by providing exceptional customer service and prompt attention to problems and inconsistencies
• Answered inquiries regarding checking and savings accounts and other bank related products
• Utilized internal business partners to strengthen existing customer relationships and target new prospects

Bachelor'S, Sports Management

Graduated Summa Cum Laude

Associates, Business Management

Graduated Cum Laude Business Certificate