Robert Basch Email & Phone Number

Minneapolis, Minnesota, United States

Assisting in achieving full compliance with medical equipment management programs. Executing and understanding all department standard operating procedures. Support quality control efforts to align both revenue and expense activities. Lead process improvement initiatives as defined by internal and external needs. Assisting in reporting metrics and data retrieval and analysis for various customer business reviews. Work cross-functionally between various departments on small to mid-scale projects. Support customer onboarding project plans, train end users and design client process as needed. Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion.

Greater Minneapolis-St. Paul Area

Managed and drove performance for 20+ American and Canadian third party collection vendors. Consistently met or exceeded quarterly revenue goals. Traveled extensively conducting due diligence visits for existing and prospective vendors. Solicited and reviewed Request for Proposals and followed up with vendor references. Provided goals, metrics, and scorecards to agencies and executive management. Internally was the primary point of escalation for Accounting, Compliance, EDI, and Legal departments. Contributed to account placement strategy. Developed a broad peer and vendor network.

Minneapolis, Mn

Established legal medical collections satellite office on behalf of The Affiliated Group. Represented clients in conciliation court. Drafted and submitted court documents through the MN Judicial Branch online portal. Managed day to day operations including in-house collection efforts, secured payment portal, and Livevox dialing system. Developed account work strategy, law office call scripting, as well as policies and procedures for written and verbal disputes.

Bloomington, Mn

Responsible for management and performance of credit card and auto deficiency portfolios. Developed dialer strategies to maximize right party contacts. Coached collection representatives on maximizing conversion rates and revenue generation.

Minneapolis, Mn

Managed team of 15+ home mortgage servicing specialists. Participated in off-site foreclosure prevention seminars. Assisted customers with home loan modifications.

Minneapolis, Mn

Managed 30+ firms within legal network. Outsourced inventory and drove performance to maximize revenue generation. Tracked inventory to ensure firms fully compliant in following the legal process. Advised executive management on account placement strategy. Developed metrics, conducted account audits and call calibrations.

Greater Minneapolis-St. Paul Area

Legal B2B collection portfolio manager. Established multiple company records for fees collected. Assisted staff attorneys in preparing files for suit.

Greater Minneapolis-St. Paul Area

Managed over one hundred collection representatives and six supervisors. Responsibilities included but were not limited to driving performance, working with ownership to develop collection strategy, management of staff, dialer oversight, monthly closeout, payroll, and client relations.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area