Robert Battye Email & Phone Number

Sydney, NSW, AU

• Reporting to the CEO, responsibilities included management of Professional Services business unit, providing customer relationship and project management services. Key accountabilities included sign off of customer.
• Established and implemented customer engagement framework including formal incident management and SLA compliance/reporting.
• Developed and implemented standard project SOW templates and cost models, and improved project initiation and approval process.
• Led the project team that delivered on-time/on-budget critical technology and network infrastructure enabling the seamless migration of 40 customers from the incumbent EFT switch service provider to a new provider as.

Sydney, NSW, AU

• Reporting to the CEO and Board (Audit Risk Committee), responsibilities included management of TAS Project Management Office (PMO) and principal liaison with independent IT Control Audit service provider.Major.
• Successfully project managed several new customer migrations.
• Established Project Management Office (PMO), including updated policies/procedures and implementation of Project Portfolio Management (PPM) system.
• Implemented Privileged User Management (PUM) system to improve control of access to privileged user system accounts and address critical IT control audit finding.
• Championed the alignment of information security practices with ISO 27002.
• Developed PCI DSS compliance programme and setup PCI DSS Working Party comprising customer and 3rd party service provider representatives.

Sydney, NSW, AU

• Reporting directly to the CEO, responsibilities included the project management of new customer migrations.Major accomplishments included:
• Successfully project managed the migration of 34 new credit union customers.

• Reporting to the Board of Directors, Chief Executive Officer overseeing all aspects of company management and operations.Major accomplishments included:
• Drove expansion of hosting services to support the implementation of a new retail banking system by customers over a 3 year period from Jun 2005 to Nov 2008.
• By 2006/2007, halved core service charge rates from peak 1997/1998 levels.
• Retired all outstanding company debt and completed buy-back of share capital achieving a net return of subscribe capital $4+ million to shareholders.
• Successfully tendered for and transferred 2 large NSW credit unions from in-house systems.
• Managed the transfer of 28 credit unions from 2 interstate bureaus.

Responsibilities included management of various business units including Finance, EDP/Information Services, Remote Access and Membership Control departments.

Responsibilities included the review of all organisation policies and procedures, product and customer profitability analysis, and recalibration of credit scoring model.

Responsibilities included the development and deployment of budgeting and product profitability systems for credit unions.

Second in charge to the General Manager, responsibilities included financial and operational management of the credit union.

Reporting to the General Manager, responsibilities included financial and IT service management.