Robert Baur Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

As an independent contractor with Uber, I have taken on this temporary position to leverage its flexible schedule while I pursue full-time studies. My role involves providing safe, reliable, and customer-focused transportation services, managing time effectively to balance work with academic commitments. This experience has honed my skills in time management, customer service, and problem-solving, all while allowing me to maintain the flexibility needed to achieve my educational goals.

Westerville, Ohio, United States

With over 7 years in the financial industry, I specialized in fraud investigation, identifying fraud trends, claims processing, and account management. I offered excellent verbal and written communication skills and utilized investigative, analytical, and self-directed decisive skills to provide superior results. I was known as an ambitious and personable team player.I executed and performed in-depth evaluations of suspicious accounts and potential fraud directed at various Payment Systems. I operated within the boundaries of The Bank Secrecy Act of 1970 and The Patriot Act.I investigated cases involving, but not limited to, Identity Theft, deviant claims, fraudulent checks, fraudulent transactions, fraudulent BillPays, fraudulent ACH transfers, fraudulent QuickPays, and fraud practice patterns. I assessed these matters in terms of possible referral to the U.S. Financial Intelligence Unit of the Financial Crimes Enforcement Network.Additionally, I filed clear and concise SARs (Suspicious Activity Reports) in compliance with established regulatory guidelines and time frames.

Columbus, Ohio, United States

As a Fraud and Dispute Resolution Specialist, I championed customer satisfaction through meticulous and impartial investigations, consistently achieving swift and fair resolutions in disputes with merchants. I efficiently managed a diverse caseload, skillfully navigating complex arbitration processes on behalf of customers to achieve favorable outcomes.Utilizing my comprehensive knowledge of strict protocols, the VROL System, and VISA Core Rules & Policy, I ensured strict regulatory compliance while supporting customer-centric resolutions. My proactive approach and attention to detail were instrumental in maintaining the integrity of financial transactions and safeguarding customer interests.

Columbus, Ohio, United States

New Albany, Ohio, United States

Johnstown, Ohio, United States

Pursuing Bachelor Of Science In Nursing, Registered Nursing/Registered Nurse

Bachelor'S Degree, Project Management, 3.8 Average

(27 credits completed, unable to continue due to COVID-19 impact)

High School Diploma