Robert Beals Email & Phone Number

Cowpens, Usa

United States

Manage the commercial window shade business. Manage Customer Service team. Support Sales and Customers in a variety of ways. Heavily involved with production, shipping, ERP/CRM systems.Manage pricing. I make things happen.

Cowpens, Usa

Mermet specializes in solar screen fabrics made from high quality coated fiberglass yarn, used primarily for internal and external solar screen shades. Mermet's innovative, functional fabrics are designed for solar protection, energy savings, pleasing visual aesthetics and acoustical comfort. With installations ranging from the Petronas Towers in Malaysia to the Getty Museum in Los Angeles, Mermet is a cornerstone in today's worldwide solar protection market.

Spartanburg Sc

I work for the Catalog/Retail platform of RR Donnelley, currently supervising 8 Customer Service Reps and 1 Production Planner. Our clients are long term (3-5 year contracts) whom we get to work with and know rather well. Clients include JC Penney, Kohl's, Home Decorators, Kmart/Sears and Target. Includes traveling to client locations for business/production meetings, as well as involvement during contract negotiations. Supervisor job duties include:Provide leadership to develop more efficient work methods, improve quality, client satisfaction, high productivity and lower operating costs, as well as providing vision and overall direction to the CS Dept.Work with Sales, Manufacturing, Scheduling and other RRD divisions to on-board new catalog Customers, as well as work through all Customer complaints.

Spartanburg Sc

Coordinated distribution activities between local shipping department, site logistics staff, corporate dispatch, and operations, while making sure customer distribution needs are met most economically.Established trustworthy relationships with mature staff. Provided motivation, strong leadership skills, and a positive work environment, which included emotionally sensitive downsizing periods. Worked directly with USPS business mail entry guidelines, including national audits, customer reporting, and postal incentives, all while following the rapidly changing mailing environment.Excelled at time management, organization, and detailed communication. Streamlined and automated time sensitive reporting. Recognized and utilized the strengths of my inter-departmental peers.

Spartanburg Sc

Coordinated production with all manufacturing departments, including List Processors, Prelim Centers, Logistics as well as Finance and Sales, with focus on process improvements while adhering to contractual terms.Worked directly with RRD Customers and their staff as the single point of contact for all communications. This required knowledge of pricing structures, scheduling, manufacturing capabilities and problem resolution._______________________________________________________________________________AccomplishmentsOffered Logistics Management position in Warsaw Indiana, the goal being to influence a culture change, and bring compartmentalized departments closer together. Recognized and chosen by Senior Logistics Management due to my high level of involvement, excellent communication and empathetic attitude towards many different groups. Order management software Superuser (efi-Prograph); Maintained close contact with the platform project team. Trained local group with system enhancements, new procedures, while keeping the project team aware of plant status. Recognized in 2010 by the platform team as a key Superuser, and selected to represent all Catalog plants at the efi Connect Industry Las Vegas Conference.Provided comprehensive computer systems training to newly acquired plants such as Proline and Perry Judd’s. This required plant visits, understanding of plant workflow, terminology and methodology, before transitioning the employees to RRD systems. Included heavy post-training support.Served as team member on various platform projects, including the SAP Job cost, the Prograph Billing Summary Team, and Printflow Webpage Administer (scheduling software), all while managing Customer accounts.

Bachelor Of Science (Bs), Graphic Communications

Education record