• Responsible for ensuring that customers receive the best service possible and for assisting in the execution of all store initiatives that contribute to generating sales. • Construct and build products, fixtures, and displays for store and customer use.• Handles receiving, unpacking, and moving of merchandise from warehouse to the sales floor.• Trusted to work autonomously, notifying supervisors when needed ie faulty operations and defective materials • Trained contract workers to perform general warehouse duties to company standards.• Ensured inventory levels were properly maintained and ordered product accordingly• Prepared worklists and delegated assignment throughout my department.• Ensured all assignments were done in a timely manner.• Recognized on multiple occasions with awards for providing outstanding customer service.

Performs Tier 1 security analyst tasks using the following tools: Carbon Black, Proofpoint, Splunk, Archer/Qradar, Threatstream, and TAPS.Analyzed device behavior and user download to determine if the device had been compromisedLooked at Security alerts in Carbon black and Archer/Qradar after researching the activity it is determined if the alert was a false positive or further action needed to be taken.Looked at Proofpoint alerts and determined if any other users were compromised, if the alert was a false positive or further action needed to be taken and determined if the sender(s) and/or IP needed to be blocked. Looked at spam folder categorized each email as a certain type and blocked researched emails that were classified as phishing and blocked the senderSend user’s devices out for remediation, notified the IT specialist in their division and followed up with the user and looked at the activity of the device to ensure it was remediated.

• Served as primary point of contact via written and telephone inquiries from members. Ensured timely responses, worked to fulfill requests or directed to appropriate personnel for completion.• Prepared new membership packets and mailings as well as prospective member packets• Ensured that the membership database system (ACT) was up to date and accurate and made database updates as directed• Handled registration of attendees at company sponsored events.• Other member projects/activities as assigned.• Troubleshooting laptops, desktops, tablets, printers, phones, thin client devices, network connectivity, wireless LAN connectivity and mobile devices,• Performed the initial setup of new hardware/software and performed all updates and patches.