Robert Bell Email & Phone Number

Over 15 years experience as a leader in the financial services industry, managing operations, developing teams, setting goals, leading change and exceeding customer expectations. Highly competitive, passionate, persuasive and articulate;able to unite individuals and coach teams to empower self-directed accomplishments; increasing quality, productivity and client satisfaction. Experienced in mortgage servicing, loan processing and financial services, from IT support and research to Vice President of Operations.Demonstrated success record in:•Process Enhancements – Improved reporting accuracy, automation and lead-time quarter over quarter for the tax cycles in the seven states of operational responsibility•Product Development – Led teams in launching new products, enhancing services to expand financial, trending and dashboard details allowing clients to improve decision making efficiencies•Motivating staff – Identified, achieved and measured peak performance levels.•Team Development – Developed talent, in person as well as with virtual teams both domestically and at several near and off shore locations, and created a seamless operational environment with teams working across multiple time zones, work shifts, language and cultural barriers•Operations Management – Oversaw core business and operational development functions (account and client management, technology and research teams, customer service, quality control)HIGHLIGHTED CAREER ACHIEVEMENTS•Performance Improvement – Improved productivity, decreased costs and incorporated three sites, including a near shore and offshore location, during a time of economic and financial services downturn resulting in a 10% budget reduction.•Account Development - Reacquired a top 25 national account within first 6 months of having control over account management teams.•Client Satisfaction/Retention- Received exemplary feedback ratings for personal performance and branch products by external clientsSpecialties: Excellent Trainer,Highly Versatile, Budget Planning/Administration,Team Building,Mentoring& Leadership,Systems Design/Development,Operations&Process Reengineering,Exceptional communication skills,Government regulatory management experience,Quality Assurance Control&Standards,Extensive situational /strategic problem solving,Detail oriented/excellent organizational skills,Highly experienced in current technology,Strong Analytical skills&Highly motivated,Dependable,Loyal,Positive and Perfectionist

Listed skills include Leadership, Operations Management, Team Building, Customer Service, and 46 others.

• 

  Penn State University

  Aerospace Engineering