Robert Belshaw rbelshaw@aol.com Service Advisor/ ManagerSUMMARYAn experienced and award winning Service Manager, Parts and Service Director, and Service Consultant in the automotive industry who is respected for creating an environment of satisfaction for both customer and employee. I am organized, have both strong management skills and technical skills and have produced successful service operations through both team and individual production systems.SUMMARY OF QUALIFICATIONSDemonstrated ability to organize, staff and service departments through high emphasis on customer serviceMaintained and resolved personnel issues both support and technical staffManaged and maintained parts inventory, acquired and maintained wholesale accountsIncorporated goals and sales objectives through staffing and calendar utilizationUtilized and designed advertising to accomplish effective sales and profitScheduled and delegated work flow for technical staff of 8 to 20 techniciansComputer knowledge and experience in software applications, Microsoft Office, Word, Excel, ADP, Reynolds and Reynolds, GBMS, and VASTPROFESSIONAL EXPERIENCEService Manager, Parts and Service DirectorCustomer Handling: resolve customer issues and customer complaintsProduction: scheduling, staffing, and dispatching of work flow, and implement and manage individual and team production systemsSales: meeting sales objectives, effectively setting goals and objectives based on staff and trendsFinancial: controlling expenses and profit margins Warranty Administration: managed warranty claims, resolve warranty issues, communicate and report to manufacture, maintain a positive relationship concerning warranty expense and customer satisfactionPersonnel: maintained a positive team working environment with other department managers through effective written and verbal communicationSpecialties: Toyota Service Excellence Award Winner 9 yrsDale Carnegie, Human ResourcesHazardous Waste, Right to Know TrainerGM Apprentice Program, Degree.ASE Master Automotive Technician 1976-2000Associate Degree Automotive Technology, KTI Kenosha, WIUniversity of Wisconsin Stevens Point, Stevens Point, WIToyota Service Manager Representative for the Chicago Region National Round Table, Torrance ,CA Toyota T-10 Apprentice Program Advisory Board; St Cloud Technical Institute