It Applications Support Specialist
Kraków, Woj. Małopolskie, Polska
Used tools and work methodology: SQL, Java 8, Git, IntelliJ Windows Servers, Data Studio, Agile• manage deployment packaging, testing, and implementation of new features• collaborate closely with developers in supporting new features and service• perform daily checks and monitoring as per requirements• analyzing existing solution delivery process to identify opportunities for improvement using automation• deployment and administration tasks for releases or problem resolution • monitoring application error logs and incident/problem ticket queues• ensuring continuity and quality by owning the resolution of issues. Tracking progress and escalating as appropriate unless resolution reached, coordination of support between various teams• maintenance and support of internally developed applications (including Development, UAT and Production systems)• support during non-Polish working hours (particularly for North American time zones)• ensuring standards and guidelines are documented, applied and maintained for administration, deployment and monitoring