Robert Bernier Email & Phone Number

Responsible for managing a team of claims professionals who are tasked with reviewing and analyzing disability claims to render timely and accurate decisions. Lead various teams in speciality units including short duration, residual disability and early duration. Responsible for developing team members and overseeing the team's overall performance. Review decisions to ensure that they are complete and adhere to quality standards and guidelines.

Partnered with management to develop and build in-depth technical expertise in the claim staff. Enhanced organizational performance through ensuring claim documentation and decision making met quality standards and guidelines. Reviewed data to identify quality trends and created plans to address concerning trends or maintain positive trends. Assisted with the development of the claim staff through mentoring and coaching.

Was promoted through the ranks of the Benefit Specialist over time. Managed a full case load of complex claims and independently gathered information and built plans to analyze and render a determinations. Demonstrated expert understanding of policy language and how to specific policy provisions apply to each case. Provided customer support and provided clear status updates throughout the claims process as well as next steps.