• Installation, setup, configurations, and migrations of Magellan RX clients into using Prime’s MoveIt.• Exporting files and tasks in Axway and recreating and reconfiguring, scheduling tasks in Move IT.• Support the migration and customizations of MoveIt Central, MoveIt Transfer and Message Way.• Troubleshooting and responding to customized alerts.• Project management duties working with business units on both sides determined by SLA’s.• Working with vendors and partners to determine file forwarding procedures.• Monitoring Autosys batch jobs and workflows and responding to Autosys alerts.• Responding to Service Now tickets and joining problem management calls.• Attended weekly Zoom sessions with client teams for accurate data migration activities.

• Various consulting support roles for Infosys including application and infrastructure support with Blue Cross and Blue Shield Chicago, Nike in Boston, and Citizens Bank in Rhode Island, some in-house support with Infosys interviewing new U.S. candidates.• Created KT sessions for Infosys Team pertaining to BC/BS Managed file transfer processing following HIPAA guidelines. • Setup, configured, processed and responded to failures of data files of claims, enrollments, various payment configurations, report development, at BC/BS of Chicago using Connect:Direct and Axway Secure Transport. • Supporting various operation files at Citizens Bank via AI app Blue Prism in a 24/7 environment.• AWS services: Glue, bucket creation, ETL deployment, and supporting at Nike Boston.• CI/CD support using AWS services at Nike Boston and Citizens Bank developing and supporting automated pipelines.• Responding to transaction errors, Blue Prism AI processing researching logs, creating SNOW tickets, resolving issues in a timely manner in a high paced 24/7 environment at Citizens Bank Rhode Island.• Running sql and pl/sql on various data sources as well as creating database reports.• Creating SOP’s and runbooks, troubleshooting bugs and determining fixes, creating Confluence documentation.• Managed File transfer processing and automation developing, testing and support.• Daily operations supporting many DevOps activities using tools such as Jira, Jenkins, Git, Informatica, Dynatrace and Sitescope monitoring apps, E2C Elastic Load Balancer and CloudWatch.

• Helped with improvements to current the client BC/BS, insurance claims processes including claims, • Scheduled new Control-M jobs based on requests from clients and project team.• Resolving client issues by monitoring the infrastructure and responding to alerts using Dynatrace.• Worked with vendors and partners, via Zoom Sessions, to set up FTP tasks and workflows• DevOps support using various AWS services and apps, Git, Jira, Jenkins, Confluence, etc.• Setting up, modifying and analyzing AWS Glue data and buckets, ETL setups analyzing data conversions as well as onboarding new customer data.• Scheduling and running ftp transfers, creating sql queries for data retrieval and reporting.• Admin and support tasks for Atlassian tools such as Jira, Jenkins, Confluence, etc.• Improved existing workflows to improve efficiency.• Worked with various departments to define and document requirements for new jobs.• Responding to alerts and troubleshooting log errors responding to SNOW tickets.

• Working on a Global 24/7 support team also in EMEA, Americas, Ireland, England, Belgium, and India.• Responding to SN requests, email alerts, checking application logs on Linux, Unix, and Windows servers.• Various applications support Unix and Windows in a CI/CD environment.• Using Jenkins, Jira and Control-M as part of support and onboarding new clients’ vendors and team members.• CI/CD support executing GitHub jobs for continuous developmental support working within 3 time zones.• Monitored and responded to alerts from various monitoring applications, such as Foglight and Dynatrace.• Database script execution on Oracle, Microsoft SQL Server, for various reporting and analysis.• Applying Windows PowerShell scripts and some pearl and python scripts to help along and assist in automation of processes and workflows. • Resolving and tracking trouble tickets using Service Now.• Working in a rotating 7X24 on-call schedule for global applications.

• On the Wells Fargo Capital Management financial and trading systems team. • Monitoring and supporting trade, funds, and securities and FIX processing and failures. • Autosys, Tidal and Vinzant job scheduler support, maintenance, and developmental tasks. • Administration tasks in Salesforce and CA Workload Center Autosys. • Supported Informatica processes and responded to failures. • Supported the upgrade of Autosys 4.5 to CA Autosys 11.3.5 also completing customizations of the applications such as creating and updating Jil files. • Monitoring CA Active Batch Scheduler, Autosys, Control-M for failed processes such as transfer, payments, root cause analysis of failed processes. • Onboarding new accounts, UAT, Scrumming, project management tasks on overall file movement for WellsCap. • Batch file admin, FTP processing, scheduling, and maintenance. • Supported financial apps APEX, Facets, Bloomberg, Charles River, EZSuite, Radar, Merrill Lynch, Clearwater, State Street, TREC, etc. including compiling daily statistics, reconciliations, and updated account information.

• Production support analyst in 24/7 environment for Xerox contract with Department of Higher Ed.• Automation process and support of the national student loan debt.• DMCS Debt Management and Collection systems administration.• Batch job maintenance and monitoring using Autosys.• Analyzing data extractions for accurate reporting.• Log management event monitoring and reporting using McAfee ESM.• Responding to logstash log errors and plugin failures for our video applications.• Titanium ORE Accounts Receivable debt management system.• Frequent auditing user security with software components such as RSA Authentication Manager • Unix and Linux batch processing, file administration and allocations.• Report generation for PCA's private collection agencies with student accounts.• Troubleshooting and support of EDI jobs using Gentran ETL and SQL SSIS developed scripts and reports.

• Supporting the conversion of Wachovia Bank to Wells Fargo.• Supporting end users and using the call tracking system Remedy.• Customer support, incident tracking, root cause, maintenance, and training.• Reviewing daily shift transaction logs for accuracy including incoming and outgoing bai and ach files, future transfers, adhoc requests, 3rd party payment systems support such as Fiserv, etc. for accuracy and end of shift reconciliation.• "As is" and "To Be" analysis and mentoring end users.• Analyzing cash management system, suggesting modifications and enhancements.• EDI supports the testing team using SQL and Gentran tools including ad hoc customizations and testing for the client.• Database testing and report verifications on various financial applications.• Reports development and documentation using Crystal 8.0 and Oracle 6i.

• Eastern Region Oracle SuperUser on the world's largest ERP implementation• Techno functional supporting and configuring OM module from quotes to cash.• Supported end users and during full life cycle upgrade of Oracle EBS11i to R12.• Status Flow Creation, Profile Option Setup, Integration with Oracle Configurator, iStore, Advanced Pricing, and Order Management; HTML Interface, Quote Templates, Quote Conversion.• Including Assessment of Business Requirements, Customer TCA Management, Sales Orders, Pricing, Advanced Pricing, Scheduling, Service Contract Support, Drop Shipments, Intercompany Sales Order/Billing Process, ATP, ATO/PTO, Pick Release, Shipping, Install Base Management, Container Management, EDI Transactions, Interface to Third Party Compliance Systems• Integration testing and support with apps such as, Service Contracts, Install Base, TCA reports, CRM, PeopleSoft, and Siebel. • Supported back end data for ERP, SFA and CRM applications.• Solaris admin tasks including bash commands and script execution.• Collaborated with QA Coordinators, project managers, systems analysts, and developers.