Robert Beveridge Email & Phone Number

Schaumburg, Il, Us

"In my capacity as Vice President of Field Operations, I oversee an extensive East Coast service organization, a role that mirrors my former position as EVP of Operations. With a team of over 200 professionals, I ensure top-tier service delivery, installations, professional services, and supply chain and resource management. We serve 300+ banking clients, handling 80,000+ service calls per year, and oversee $40 million in project installations, consistently meeting deadlines and budget targets. I champion manager development and process innovation to maintain high operating standards in our evolving, post-acquisition business landscape."

Bethel, Ct, Us

"As the COO of a mid-sized, employee-owned service organization, I maintain comprehensive oversight of internal operations and service delivery, focusing on enhancing operating efficiency, profitability, and cash flow optimization. My responsibilities extend to fulfilling customer expectations and fostering a positive company culture that reflects our unique employee-owned structure."

Bethel, Ct, Us

"In my tenure as Executive VP of Operations, I orchestrated a complex national service delivery organization, leading over 175 dedicated employees. My expansive role encapsulated the strategic oversight of several departments—each pivotal to our service delivery model. These included the service delivery team, which acted as the frontline of our operations, ensuring client satisfaction through timely and effective responses to over 80,000 annual service calls.The installations department fell under my purview, where I led the strategic planning and execution of over $40 million worth of installation and project work, focusing on precision and adherence to financial and temporal budgets. My role required a deep engagement with the professional services team, where I directed the development and delivery of bespoke banking solutions that catered to the unique needs of our 300+ banking customers.

Toronto, Ontario, Ca

"In my role overseeing a network of over 7,000 ATMs across the U.S. and Canada, I held a strategic position at the intersection of Service Operation and Distribution Management. My remit included direct oversight of network performance within a managed-services support model, leading a team of over 75 professionals. I executed a collaborative strategy with executive leadership to drive systemic enhancements and maximize ATM network performance, involving critical product and software analytics.Strategically aligned with hardware and software engineering teams, my focus was on pioneering performance improvements that aligned with our overarching business goals. Additionally, I engaged with Retail Distribution at the executive level to develop and implement high-impact strategies, targeting growth in under-penetrated markets and optimizing our self-service offerings. This dual approach not only strengthened our market presence but also supported our mission to innovate and lead in self-service banking."

"At Wincor Nixdorf, I drove a new business development campaign targeting customer acquisition in the banking industry, with a focus on groundbreaking self-service product solutions. My role was critical in bridging IT and hardware innovation with client needs, fostering a collaborative environment for opportunity identification and ROI analysis. Leveraging Wincor Nixdorf's proven track record in Europe, I executed a strategic entry into the U.S. market. My efforts were not only aimed at streamlining operations and elevating customer service but also yielded a significant revenue increase, generating over $12 million.“

Pittsburgh, Pennsylvania, Us

"In my role, I effectively managed a vast national ATM program encompassing over 9,000 units. I established and led a centralized service group focused on optimizing network performance, leveraging both in-house teams and external vendors. A notable achievement was overseeing one of the largest surcharge-free ATM offsite networks, which played a pivotal role in offsetting the costs of the bank's branch ATM network, thereby enhancing overall financial efficiency.I was also responsible for evaluating and introducing new product solutions, ensuring PNC Bank maintained a competitive edge in the market. My role encompassed managing the Offsite Profit and Loss (P&L) and the budget for the bank's branch ATM network, showcasing my proficiency in both financial management and operational strategy. Working in tandem with Sourcing partners, I successfully negotiated vendor contracts and managed various project-related statements of work. These efforts were critical in aligning with PNC Bank’s strategic objectives while maintaining cost efficiency."

Pittsburgh, Pennsylvania, Us

"In this strategic role, I was entrusted with the oversight of a $200 million operating budget, focusing on optimizing network performance and managing vendor relationships for PNC Bank. My responsibilities extended to ensuring compliance with Service Level Agreements (SLAs) across various vendors, aligned with rigorous network standards. I played a critical role in developing strategic action plans to bridge any gaps in meeting these SLAs, particularly in complex service areas such as software, hardware, and telecommunications failures. This role required a blend of strategic financial management and technical acumen, driving significant improvements in both operational performance and cost-effectiveness."

"In my role at Dunbar Armored, I oversaw the management of a substantial national ATM program, encompassing over 7,000 ATMs across the country. My responsibilities included developing and implementing service solutions in partnership with the Sales team, aimed at both existing and prospective customers. I played a pivotal role in enhancing local ATM programs at service branches, which involved creating specialized training programs for Technicians, Operations, and Back Office support staff. This comprehensive approach not only improved service quality but also significantly contributed to the expansion and efficiency of the national ATM network."

Stockholm , Se

"As General Manager in Moorestown, NJ, I spearheaded operations for one of the company's largest branches, managing over 250 employees. I oversaw cash vault services, transportation, technical services, and sales, focusing on operational efficiency and team leadership. Key achievements included driving sales growth, implementing innovative cash management solutions, and fostering a high-performance team culture, significantly contributing to regional success."