Robert Bicking Email & Phone Number

Houston, Texas, Us

Maintained customer relationships and working knowledge of future technology and security goalsMaintained 99% SLA, SOC II compliance, and internal infrastructureTrain support team on new systems or changes.Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.Mentored junior staff members for skill development and career progression within the organization.

Houston, Texas, Us

Contracted to standardize and implement switch, firewall, and wireless configurations across 80 sitesConfigured failover internet connections to facilitate new enterprise cloud-based VoIP systemAssisted with rollout of Mitel's cloud-based enterprise VoIP systemImplemented secure RADIUS authentication and management across all HP/Aruba and Sonicwall network devicesImplemented centralized management of all HP/Aruba switches and Sonicwall firewalls and access points.

Houston, Tx, Us

Managed Watchguard firewall configurations and wireless access pointsProvided desktop management within Windows Server based infrastructureDeployed new servers utilizing virtualization technologies for easier managementImplemented of NAS devices reduce file storage costs.Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.

Katy, Texas, Us

Migrated clients Office 365Maintained wireless access points and SonicWALL configurationsStreamlined internal remote monitoring processProvided guidance to clients to consolidate and lower IT expenditures as virtual CIO.Reduced downtime for machines through proactive identification and resolution of technical issues.

Provided Windows desktop/server, Exchange, SonicWALL administrationImplemented disaster recovery solutions for clients and employerImplemented and maintain internal ticketing system and RMM tools usageConsolidated businesses servers to virtualized hardware.Provided Tier 3 support of both onsite and remote techniciansResearched, recommended and implemented network enhancements that improved system reliability and performance for both clients and company.

Master Of Business Administration - Mba

B.S. Information Technology - Security, Computer And Information Systems Security/Information Assurance

Computer Science