➤ Leading all new and used sales operations. Led the Kansas City District in 2018 in total new vehicle sales while maintaining CSI above the national average and currently ranked as the #4 CPO Kia dealership in the nation.➤ Recruiting, hiring, and training sales representative positions, completing performance evaluations regularly, developing short-/long-term personal performance goals, ensuring all dealership policies and procedures are understood and followed.➤ Planning and developing short-/long-term dealership sales goals or objectives annually, submitting sales projections to corporate management for approval and directing and adjusting sales activities to meet those goals.➤ Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections, paying close attention to daily sales operations, recommending and creating improved courses of action where necessary.➤ Providing dealership management with accurate and timely reporting.➤ Creating cost-effective advertising programs and merchandising strategies for the dealership as well as developing and maintaining good working relationships with lending institutions and manufacturer personnel.➤ Coordinating and conducting regular meetings while collaborating with the managers of each department to ensure their profitability and efficiency as well as collaborating with the business/administrative office to ensure that records and analyses are correctly maintained.

➤ Led the profitability and growth of the sales department, increasing pre-owned volume by 33% while also establishing dealership as the #2 new vehicle volume dealership in the Kansas City district.➤ Ensured that a high level of customer satisfaction was obtained, attending to customer complaints and focusing on any escalated issues, resulting in delivering class-leading customer satisfaction scores above the regional and district averages while maintaining a strong customer retention index.➤ Created the annual dealership sales forecasts by estimating total vehicle sales, gross, operating profits, and expenses for the new/used sales departments as well as meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.➤ Hired and monitored the performance of department managers, holding daily and weekly sales meetings and conducting sales training, providing coaching as well as constructive feedback to strengthen sales skills and results.➤ Coordinated the appropriate supply of new and used vehicles, ordering and acquiring vehicle inventory accordingly to meet sales volume forecasts as well as auditing all appraisals of trade-in vehicles.➤ Oversaw standards for displaying and merchandising new or used vehicles, reviewing and initialing all promotions before they are finalized as well as issuing all demonstration vehicles and ensuring that appropriate dealership records were maintained.➤ Worked directly with the General Manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.

➤ Managed internet sales for the dealership, implementing a new internet sales strategy by updating the dealership website with current promotions and ensuring OEM compliance.➤ Maintained a high conversion rate from leads to appointments using an aggressive follow-up approach and consistently maintain robust closing rate for final sale of vehicle.➤ Maintained and administered CRM.➤ Managed business development representatives and internet sales people while also functioning as primary desk manager.➤ Developed, implemented and managed Guest Services initiative.

➤ Led all aspects of new vehicle operations, leading the Central Midwest District in new vehicle sales in consecutive years while maintaining the highest level of CSI and serving as Interim Used Vehicle Director as required.➤ Anticipated sales and expense goals monthly/annually, preparing departmental operating budget while supporting sales representatives to set realistic, aggressive monthly targets and supported deal closure and approval.➤ Recruited, hired, trained, and monitored sales staff.➤ Consulted with department heads for advertising services and securing equipment and customer information as well as discussed with prospects on equipment needs and advised on type of automotive equipment to buy.➤ Forecasted annual dealership sales by estimating total vehicle sales, operating profits, and new and used sales department expenses as well as being responsible for purchasing, appraising and managing inventory.➤ Responded to customer complaints to ensure the highest level of customer satisfaction.