Robert Binstock Email & Phone Number

Boxborough, Ma, Us

Cambridge, Ma, Us

Created over 20 documents on new technologies plus in-app user assistance for two new cloud SaaS offerings while maintaining over a dozen existing documents, 2017-2024. Maintained all system architecture/administration documentation including database sharding, high availability and data resiliency technologies, 2012-2017.As busy individual contributor, led teams within Documentation; drove alignment and collaboration between Documentation, Online Learning, Training, and UX; mentored younger writers.SaaS• Volunteered to document the company’s first cloud-based SaaS initiative; formed and led Learning Services team (Documentation, Online Learning, Training) to support it. • Introduced and championed new self-service user assistance model as primary approach to supporting cloud services users. Designed and created self-service assistance with Appcues adoption platform for the first three services (SQL, document DB, machine learning).• Assisted shorthanded UX group by working with UI engineer to improve design and usability of cloud services portal.• Created new github.io page to provide application programmers with drivers needed to connect to cloud services and new document providing basic connection code, including for TLS encryption.Cloud• Volunteered to document the company’s new container-based technology and quickly became one of the first in a 1000-person organization to gain expertise with the Docker container platform.• Remained sole containers writer as containerized offerings expanded, creating and maintaining all documentation for the InterSystems Kubernetes Operator and other containerized, cloud-based products from the start of development, including application developer and user content. • Improved text of Azure, AWS, and GCP marketplace offerings to optimize user engagement.• Persuaded product management and release engineering to create a new transparent self-service container portal to give users easy access to the images they needed.

Burlington, Ma, Us

On hybrid work schedule, planned, created, and developed all documentation as original team member of AWS-based cloud automation startup eventually acquired by VMware, including operating and installation guides, context-sensitive help, reference architecture, developer toolkit and API documentation, release notes, support matrix and hot fix instructions. As coleader of the user interface design team, emphasized the need for engagement and transparency in a new technology space unknown to most users.

Planned, wrote, and edited developer/API, administrator, end user documentation and online help for over a dozen technologies encompassing user applications, distributed computing, storage management, analytics, security, and operating systems.Wrote, co-wrote, and edited technical books and articles for Sun Professional Services Consulting Group and Prentice Hall PTR including Beyond Dot-Com and Advanced J2EE Platform Development. Wrote articles for Harvard Business School magazine.