- Lead product development as Product Owner for organization work management systems, working with cloud and data center-based platforms- Drive high-level initiatives, including Data Center to Cloud Migration, Automation of release documentation, and UI enhancements- Employ a Minimum Viable Product (MVP) approach to prioritize backlog items effectively where value was driven by speed to market- Establish and manage a delivery team backlog comprising high-level business initiatives, ensuring alignment with organizational goals- Conduct User Acceptance Testing (UAT) to validate developer solutions and alignment with business objectives- Refine project initiatives into small, manageable user stories suitable for two-week sprints- Foster close collaboration with delivery team, including developers, scrum master, and stakeholders, to ensure the delivery of value-driven user stories and team efficiency - Quickly adapt and acquire proficiency in IT’s work management platforms, effectively navigating technical integrations and limitations- Develop and maintain comprehensive Roadmaps, sharing progress updates with stakeholders to ensure transparency and alignment with strategic objectives- Collaborate extensively with stakeholders from various domains, such as information security, compliance, PMO, Claim Center, and other internal business units,

- Develop Change Management Project Roadmap - Create Project KPIs and communicate progress to stakeholders.- Assess the strengths and weaknesses of Software Development Delivery teams and Cross Functional Program teams - Create Agile and Scrum training courses for new Agile teams- Coach Product Managers on developing Product OKRs that align with the organizations strategic vision - Coach Technical Product Owners with understanding business concepts, and translating technical concepts to stakeholders- Create several KPI reports that shows product health, and ROI through PowerBI quantifying the customer monthly bug creation along with severity - Lead Epic and Feature refinement sessions and coach the Commercial Cross-Functional team the value of incremental delivery, resulting in a substantive decrease in cycle time - Coach Cross Functional teams on how to execute the customer centric approach emphasized in Agile through the creation of Personas, enabling the Commercial Cross Functional Team to better empathize with their end users

- Communicate technical concepts to stakeholders and business concepts to Developers - Build relationships with stakeholders to facilitate team's interaction with them - Assist the Product Owner in creation and maintenance of Product Backlog, and develop Jira reports that show the Product backlog health - Lead story mapping sessions to break down Features into User Stories - User Story creation for Mercury’s payment system and Mobile App products - Write User Stories to include the Who, What, Why statements, and to use the INVEST User Story writing technique - Write User Story’s Acceptance Criteria and coach Product Owners writing Acceptance Criteria/Requirements using the Gherkin technique - Lead sprint planning, story refinement, retrospective and sprint demo sessions - Track team efficiency through velocity, throughput, cycle time, and sprint/release progress, and predictability metrics - Coach Developers and Product Owner on Agile principles and provide guidance on the methodology--

- Product Owner of a PaaS product, entrusted to maintain that product, and develop new SaaS features - Create Epics and Features that align with Mercury’s efficiency and cost cutting objectives to include a streamline release process, and automated document creation in confluence. - Implement Features to increase adoption such as integrations between Outlook, Miro and PowerBI which resulted from a couple dozen users to around 2000 total users and 1000 active users - Meet with Stakeholders regarding product enhancement request - Communicate technical concepts to stakeholders and business concepts to Developers - Collaborate with Product Manager on creating Roadmap based on open enhancements and maintenance item in Product Backlog - Prioritize Product Backlog, and work with the delivery teams to create the Sprint Backlog - Write User Stories to include acceptance criteria and additional hard requirements in various formats - Conduct UAT to ensure developer’s solutions meets business intent - Actively work with developers during sprints to ensure business value - Create and Monitor Product KPIs that tracks product health by measuring monthly end user bug creation, along with several inbuilt Jira health trackers - Monitor adoption KPI using various metrics to include daily login, and daily cumulative total status changes. - Develop several personas that encompass a majority of our end users. - Develop internal Jira assistance process, that handled Admin System Request and maintenance bugs from end users - Track progress on Jira change request and meet product SLAs - Organize a series of Jira Community of Practices to increase product adoption

- Salesforce Administrator- Manage, refine, and maintain CRM platform (Salesforce)- Create and execute adoption program for CRM platform (Salesforce)- Develop Salesforce processes and automation- Analyze current business operations, interpret data and suggest improvements - Create a lead generated process that produced around 60 leads a week of real estate fix and flippers - Present project results and new ideas for growth initiatives to company executives- Coordinate with IT vendors to create and refine system processes- Coordinate with all project participants to ensure accuracy and timetables are met- Conduct knowledge assessment of company personnel make recommendation to improve efficiency- Support pull marketing initiatives

- Establish trust with clients, build friendly business relationships- Gather financial, and other personal information from clients, then maintain and secure the information- Analyze financial information from clients and build a financial plan pertaining around the clients, risk assessment, wealth accumulation, and other financial needs.

- Prepare and review operational reports and schedules to ensure accuracy and efficiency.Set task, with an added deadline for subordinates.- Monitor task to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.- Confer with superiors at a chosen event site to coordinate details.- Coordinate services for events, such as accommodation and transportation for participants, facilities, displays, special needs requirements and event security.- Present information using a variety of instructional techniques or formats, which resulted in training workshops. - Inform soldiers of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.- Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.