Robert Bisson Email & Phone Number

Farmington, Michigan

In my role as an IT support specialist, I've garnered extensive experience in maintaining the first line of defense in our company by ensuring our workstations and servers have the necessary software and configurations to protect against threats. I actively maintain the firewall rules on our servers in AWS and our office network, ensuring they are configured to mitigate risks and defend against potential threats. I excel in crafting and implementing robust security policies and controls to safeguard company assets and keep in compliance with local laws and regulations. I actively monitor security dashboards such as BitDefender and Meraki Security Center, swiftly responding to incidents and proactively identifying potential threats. My skill set includes scripting in PowerShell, Bash, and Python, enabling me to automate critical aspects of security protocols/my job. I'm adept at overseeing database, server, and file backups, executing seamless restoration procedures when necessary. Beyond reactive measures, I play a pivotal role in evaluating and testing new software solutions, contributing to the continuous enhancement of our security infrastructure.

Within one month of being hired I began training to become an Assistant Manager. I manage the team as well as calculate and post revenue information every night. I am trusted to deposit money in the bank as well as close out drivers. All customer complaints are directed to me and I have mastered the necessary communication skills to give each customer what they need to be happy.

Ann Arbor Mi

I worked on the factory floor, installing the tarps on the frame of truck bed covers.

Ann Arbor

I would prepare multiple deliveries per run, answered customer service problems, and reported them to management. I verified orders against the ticket to make sure they were correct.