As a transformative leader with extensive experience in strategic planning, business operations, and IT management, I excel in building high-performing operational teams that align with company goals and culture, fostering both business growth and a strong sense of comradery. I specialize in forging strategic alliances with organizational leaders to support key business initiatives and meet current and future needs. My ability to translate data into actionable business insights and collaborate with leadership to implement sustainable, scalable operational improvements has consistently driven success.• Led dramatic turnaround of Benebay's business operations transforming end-to-end systems into a cloud-based solution aligning Operations with Datacenter consolidation.• Effectively managed over 250 IT and Ops team members along with a 90MM budget. focused on building innovative solutions that addressed clients’ most complex digital transformation needs.• Enhanced customer experiences as well as improve client relationships through development of disruptive solutions by incorporating HealthTech and FinTech strategies.• Created and implemented self-service solutions that balanced customer interactions and reduced IT costs by 37%.• Successfully led Operations and IT teams that maintained a high performing enrollment and billing platform in a highly regulated industry engaging with Federal and State Based exchanges.• Articulated customer demand accurately by designing solutions driving automation and collaboration with cross functional teams with data driven results to support 95% of delivery goals.• During career promoted over 50 team members to advance their careers in various management, director and VP roles.