Robert Bland Email & Phone Number

Maastricht, LI, NL

Maastricht, LI, NL

Maastricht, Limburg, Netherlands

Managing the unsung heroes of our operation - our shared support team takes care of back-end administrative, financial and technical tasks to ensure a seamless experience for our customers, business partners and other support teams, while our second line team provide a point of escalation not only for our customer engagement staff, but also our clubs in.

Maastricht, Limburg, Netherlands

Maastricht, Limburg, Netherlands

As a Senior Customer Service Representative, I am responsible for handling the escalations and more complicated cases in the market, which in general require a more detailed investigation and comprehensive follow-up with the involved parties.In my day-to-day duties I liaise with my colleagues to manage the workload coming in, and engage with business.

Maastricht, Limburg, Netherlands

As a customer service representative, I am the first point-of-contact for Mercedes-Benz customers who have a problem, either with the product or the service provided by our partners within the network. My role is to provide guidance for customers who have general and technical enquiries, and to investigate complaints with a goal of seeking a resolution and.

Utrecht Area, Netherlands

As a Team Lead I was directly responsible for a team of 15 multilingual support agents. My core responsibilities with my team members include regular ongoing coaching, weekly team meetings to provide and discuss critical business updates, and as a primary point-of-contact for any emergent issues which my agents require help with.In addition to managing my.

Cork, Ireland

As an Operations Manager I was responsible for the management, motivation and development of a team of up to 30 agents and two Senior agents. This included engaging with them on business issues on a daily basis and feeding back any of their concerns to the relevant business unit or upper management, holding quarterly performance reviews, and ensuring that.

Cork, Ireland

As a Senior Game Master I was the main point-of-contact for my team of 10-12 CSRs for any issue which required further investigation or escalation to our technical teams for internal resolution. This included approval for service decisions which fell outside of our existing policies, often to the benefit to the customer.In addition to these POC duties, I.

Velizy, France

As Game Master I was the "Face" of Blizzard Entertainment - offering direct customer support to our players who experienced a wide variety of in-game problems with a goal of resolving their issues as quickly and pain-free as possible using our internal tools. Contact with our customers was primarily through a text-based chat system, but also included.

Bachelor'S Degree, Computer/Information Technology Administration And Management

A Level, Biology, Chemistry, Psychology, Pure Maths And Statistics

Education record