Robert Blaney Email & Phone Number

Providence, Rhode Island Area

Westerly, Rhode Island

Repair of laptops, desktops, netbooks, macs, printers, and networksOnsite calls to local residents and businessRetail sales of HP desktop, laptops, and printers, also other computers accessories

Lincoln, Rhode Island

Answer 50 + calls a day from technicians installing new equipment in stores, also answer calls from store employees about the new equipment for the first two weeks about the new equipment to take the load off the main call centerUsed a ticketing system to keep track of all calls and issues, either solved the issue and closed the ticket or elevated the call Logged into stores remotely to configure new equipment or diagnose and solve any issues

Warwick, Rhode Island

Deployed and upgraded a new P.O.S. program at over 35 stores throughout the New England areaHelped maintain and solve issues with the SQL server databases for main distribution warehouseUsed various remote log in system to fix issues during store hours to keep the location open and did on site break fixes after hours

Providance, Rhode Island

Used Norton Ghost to image workstations and helped expanded the company by 30 employeesSolved various issues caused by workplace users quickly